About the Role
As an Account Manager, you’ll report directly to our Lead Key Account Management. This role plays a pivotal part in driving business growth by nurturing and expanding relationships with our existing customers. You’ll manage a large portfolio with the goal of driving expansion through upsell, cross‑sell, and contract negotiation.
Key Responsibilities
* You will own a dedicated portfolio of Customers with the responsibility of developing it through proactive territory plans.
* You will hunt for opportunities for upsell and cross‑sell by maintaining a high level of touch points through outbound and inbound activities.
* You will understand client needs, business objectives, and challenges to effectively position our products/services.
* You will be responsible, for those customers, for the entire sales cycle from potential identification to closing: Qualification > Discovery > Technical Validation > Commercial proposal > Signature.
* You will understand the customer ecosystem (third‑party providers, software solutions used) to identify business opportunities.
* You will maintain accurate records of client interactions, transactions, and progress using CRM software.
* You will work closely with a dedicated team of Customer Success Managers ensuring achievement of all key metrics related to customer growth, retention and Spendesk product usage growth.
* You will collaborate with Product, Marketing, Customer Success and Strategic Partnerships by providing customer feedback to drive product innovation.
Qualifications
* Minimum 2 to 3 years of sales experience in any industry.
* Strong sales instincts, demonstrated assertiveness and a strong track‑record of hitting and exceeding quota, as well as proven negotiation and closing skills.
* Organization & portfolio management: discipline in daily activity planning & prioritizing will help manage a high number of opportunities (around 100‑120 accounts).
* Ability to navigate between high‑velocity deals and value‑focus deals – diverse range of clients with different sets of needs.
* Customer relationship & business partnership: take an active interest in understanding their customer context and pains to position oneself as a business consultant.
* Great written and verbal communication skills in English.
* Ownership mindset: the AM department currently consists of 8 people and is rapidly expanding; you will help shape our AM playbook.
Benefits
* 4 days per month remote (non‑accumulative) and 3 full weeks remote per year (non‑consecutive).
* Fully covered Oyster card for traveling to and from our new office (up to £250 monthly depending on location).
* £45 monthly wellness allowance, accruable, to be used on whatever wellness means to you – through Edenred.
* Access to Moka.care for emotional and mental health wellbeing.
* Pension scheme (on salary sacrifice): 5% employee / 5% employer (by Aviva).
* 28 days of holidays.
* Latest Apple Mac equipment.
* Company virtual events.
* Visit our other offices: Paris and Barcelona.
* Great office snacks to fuel your day.
* Vitality private health insurance (for you and your family/partner).
* Bupa private dental care.
* A positive team to work with daily!
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