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Head of internal audit – product, customer operations

Bradford
Vanquis
£90,000 - £120,000 a year
Posted: 2 October
Offer description

To add value, strengthen and safeguard Vanquis Bank by providing independent objective assurance across the Bank through effective and timely delivery of the audit plan, robust & transparent reporting, and management of the function.

Responsibilities:

· Creation and maintenance of the Audit Universe reflecting the Bank and its key risks.

· Development of the Audit Plan which is risk based and adds value.

· Production of audit committee reporting, and attendance at Group Audit Committee to discuss papers and present on key-topics.

· Key point of contact for combined assurance with Risk & Compliance, and first line management.

· Development and maintenance of the GIA departmental strategy, and oversight of workstreams to implement changes within GIA.

· Maintenance of Audit Methodology to ensure it is fit for purpose, efficient and compliant with all relevant standards.

· Manage key stakeholders in all risk areas of focus, including Chief Officers and Heads of Functions.

· Attend relevant committees and governance forums in risk areas of focus, and as a delegate for the Internal Audit Director where required.

· Responsible for commercial agreements and oversight of audit work performed by third parties, on either an outsource or co-source basis.

· Provide technical SME and thought leadership in relation to: Products, Customer, operations and commercial strategy, compliance, risk and other key areas as required.

· Oversight of the overall delivery of the audit plan to time, cost, quality and scope.

· Ensure audit work performed is in line with the Audit Methodology, conclusions are substantiated, no key issues are missed and audit documentation is robust, through performing detailed file reviews.

· Oversight of GIA's compliance with the Banks policies and standards.

. Leading day-to-day activity and management of the function, including resource management, leading recruitment, running team meetings, and providing briefings to GIA colleagues on Group news.

· Line management responsibility and career coaching for Senior Internal Audit Managers and Internal Audit Managers in line with Vanquis' performance management framework.

Experience required:

· Knowledge and experience of lending and savings products and customer operations, and compliance within financial services which may be demonstrated through understanding of some or all of:

o FCA's rules and guidance including CONC, DISP, SYSC and Consumer Duty requirements and expectations.

o Product Management Frameworks

o Customer Strategy & Outsourced operations (CRR)

· Understanding of the FCA's rules and guidance including CONC, DISP, SYSC and Consumer Duty requirements and expectations.

· Suitable and relevant professional experience or qualifications, (e.g.: IIA / ACCA / ACA / CISA / AgilePM / AMCT or equivalent).

· Broad based Financial Services and banking experience.

· Managing and overseeing audit teams and delivery of the audit plan. ·

· Writing clear and compelling audit reports and committee papers.

. Reviewing audit files for quality and compliance with the Audit Methodology.

· Delivering end-to-end internal audits or change assurance, which adds value, and focuses on achieving the strategic objectives.

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