Admin Support/Receptionist – Band 2
Based at Swanswell Point, Stoney Stanton Road, Coventry. Working pattern: 37.5 hours per week, Monday to Friday, 9.00am to 5.00pm.
About the Role
Coventry and Warwickshire Partnership NHS Trust (CWPT) is looking for an enthusiastic and self‑motivated person to join our Community Mental Health Team based at Swanswell Point.
Key Responsibilities
* Play an important role supporting the Medical Secretaries and wider Admin Team.
* Provide excellent customer service, taking telephone calls from professionals and patients for the team.
* Provide efficient and comprehensive administrative support to Medical Secretaries, Medics and managers.
* Work within an integrated and skil‑mixed admin team across the building to support clinical service delivery.
* Provide cover for our main reception at Swanswell Point.
Qualifications and Experience
* Well‑organised, able to empathise with service users and deal with sensitive enquiries in a confidential manner.
* Knowledge and experience in customer care and previous reception duties would be an advantage.
* Computer literate in Word, Excel and electronic mail with excellent accuracy in data inputting.
* Ability to multi‑task, manage and prioritise workload and work both independently and as part of a team.
Benefits
* Generous annual leave entitlement which increases during your time with us.
* Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more.
* Salary sacrifice schemes for leased car/vehicle, Cycle to Work, home and electronics, gym membership and more.
* Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
* Well‑being support, including an in‑house counselling service, external helpline and more.
* Staff networks and support group.
Application Closing Date
Advert closes on Thursday 30 Apr 2026.
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