Overview
Healthcare Support Worker - Outpatients, University Hospitals Dorset NHS Foundation Trust
The closing date is 05 October 2025.
An exciting opportunity has arisen within UHDs Outpatients department at Poole, to join our highly diverse and motivated team looking after children and adults in both clinical and surgical settings.
Outpatients is a large part of the patient pathway, whether it is their first appointment, a follow up appointment or a minor surgical procedure. Our nursing is there to support them throughout the patient journey.
If you have excellent communication skills and really care about supporting patients within a clinic or surgical setting we have a brilliant opportunity within our friendly outpatients team.
This post is being advertised as a Band 3, however applicants that do not meet the required care certificate competencies will initially be employed as a Band 2. Applicants who hold a care certificate accreditation will start in post at Band 3.
As part of the interview process you will be asked to complete a numeracy and literacy assessment.
Base Location: Poole Hospital
Interview Date: TBC
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
About us
our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholders home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and condition
Job responsibilities
This post is being advertised as a Band 3, however applicants that do not meet the required care certificate competencies will initially be employed as a Band 2. Applicants who hold a care certificate accreditation will start in post at Band 3.
As part of the interview process you will be asked to complete a numeracy and literacy assessment.
Person Specification
Qualifications
* Good standard of numeracy and Literacy
* Completion of a competency-based workbook (Care Certificate) or equivalent relevant experience to vocational level 3.
Experience
* Ability to adapt and learn in healthcare environment
* Previous experience of working within a care environment /NHS
* Experience of working as part of a multidisciplinary team
* Experience of working with the public
technical skills / Competencies
* Ability to communicate clearly and effectively (to understand and be understood)
* Ability to follow clear instruction and feed back to senior staff.
* Ability to work as part of a team, as well as on own initiative
* IT literate
* Understanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.
* Venepuncture
* Simple wound dressings
* Performing ECGs
Knowledge
* An understanding around basic patient care
* Understanding of the importance of the promotion of health and well-being
* Knowledge of care and related procedures, clinical observations, relevant legislation;
* Have an understanding of ENT, Oral maxillofacial and ophthalmology clinics
Other requirements specific to role
* Ability to communicate with all levels of staff
* Ability to exchange factual information accurately
* Ability to deal with sensitive situations
* Ability to deal with difficult patient/ relatives and clinicians
* Is adaptable to to different clinical areas
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Dorset NHS Foundation Trust
J-18808-Ljbffr