Job Description
Permanent, Full Time Office based 8am - 5pm
We are looking to recruit a Supervisor / Team Leader to join our Maida Vale Team.
About the Role
As the Customer Team Leader, you will ensure the Hub contact centre operations deliver the required performance, providing a great customer contact experience through channels such as Phone, Email, Video, Social Media, and Correspondence. You will be responsible for leading a team supporting day-to-day activities, driving excellent service standards, influencing profitability, and managing budgets, while maintaining exceptional customer relationships.
About You
* Excellent supervisory skills
* Previous experience of leading and managing a small team of planners
* Experience working in a social housing repairs environment
* Ability to establish and maintain effective customer relationships
* Strong understanding of WIP management to meet and exceed targets, ensuring high customer satisfaction
* Excellent customer service skills
* Proficient in Microsoft Office (Word, Excel, PowerPoint)
Benefits we offer
* Profit Share
* Discretionary Annual Bonus Scheme
* 26 Days Holiday plus Bank Holidays
* Enhanced Pension Plan
* Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Work Perks Discounts & Vouchers
* Buy & Sell Holiday Schemes
* Flexible Working & Bank Holidays
* Cycle to Work
* Volunteering (2 days paid)
* Learning & Development Opportunities
* Extensive Wellbeing Support, including EAP
* Loyalty & Values Awards
* Funded Professional Subscription
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving living conditions and leaving a lasting community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.
With over 1000 employees, we foster a culture that prioritizes people, encourages innovation, and always puts our customers first. Build your career with a leading property services company, where we recognize that talented people are key to our success.
MSPS is proud to support the resettlement of armed forces personnel.
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