Job overview
The Trust currently has an exciting opportunity within the Children and Young People’s (CYP) Services for a Outpatient Manager.
We are looking for an organised and proactive Outpatient Manager to lead and coordinate administrative services across Community Paediatrics and Children and Young People’s Integrated Therapies (CYPIT). The post holder will be responsible for the day-to-day operational management of Community Outpatient services, ensuring efficient service delivery, excellent patient experience, and compliance with statutory and performance requirements. This role plays a key part in managing waiting times, optimising clinic capacity, supporting clinicians, and leading administrative teams across multiple community sites.
The Outpatient Manager will work closely with the Service and General Managers to ensure services run efficiently and effectively, providing leadership and support to administrative and clinical teams.
This is a fantastic opportunity for someone who enjoys problem-solving, teamwork and service improvement, and who is keen to make a real difference to the lives of children and young people.
The postholder will be based at Amersham Hospital, with some cross-site working as required to support services delivered across Buckinghamshire.
Main duties of the job
The Outpatient Manager will lead and supervise administrative and support staff, ensuring effective workforce planning, performance management, training, and development. The role includes overseeing outpatient processes, monitoring performance against key targets and KPIs, managing clinic capacity, and responding to service pressures to meet statutory and commissioning requirements. The post holder will act as the lead administrator for Community Outpatients, providing oversight of data quality, patient pathways, complaints, and PALS queries. They will work closely with clinicians, service managers, and stakeholders to implement service improvements, support digital and process developments, maintain high standards of customer care, and ensure safe, efficient, and compliant service delivery across Community Paediatrics and CYPIT.
Working for our organisation
Why colleagues think we are
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Person specification
2.EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
1. Degree/diploma level or equivalent relevant experience Or Equivalent knowledge and skills gained through any combination of alternative study, or employment experience
2. A willingness to undertake further training
3. Equivalent knowledge and skills gained through any combination of alternative study, or employment experience
3.EXPERIENCE
Essential criteria
4. NHS experience
5. Working knowledge of hospital systems (e.g. RiO, careflow) & Microsoft Office
6. Experience of developing and maintaining working relationships with a wide range of staff
7. Experience of managing or supervising groups of staff
4.SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
8. Ability to work under pressure and meet tight deadlines
9. Excellent problem-solving skills
10. Knowledge of waiting time targets
11. Evidence of excellent organisational skills, prioritisation and communication skills
12. Excellent interpersonal skills and experience of dealing with senior clinical and managerial staff
13. Ability to ask for help and guidance
14. Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
15. Able to identify areas for improvement and implement processes as appropriate
16. Producing information for managers e.g. reports, spreadsheets
5.SPECIAL CIRCUMSTANCES
Essential criteria
17. Ability to travel across the County when necessary
18. Prepared to work flexibly in order to cover sickness when necessary
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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