Overview
The main duties of the patrol & response officer is to safeguard our clients premises and assets.
Responsibilities
* Locking and Unlocking: Opening and closing the clients premises in accordance with the site-specific assignment instructions and agreed schedules.
* Alarm Response: Attending alarm activations promptly, conducting thorough site inspections, and taking appropriate action including resetting on-site security systems.
* Mobile Patrols: Carrying out scheduled and random mobile patrols of the clients premises, ensuring visible deterrence and compliance with assignment instructions.
* Lone Worker Support: Providing welfare checks and support to lone workers including the clients staff and contractors, ensuring their safety and wellbeing while on duty.
* Incident Management: Accurately report attendance and escalating incidents, maintaining clear communication with the national control centre (NCC).
* Customer Service: Acting as a professional representative of the company, maintaining a high standard of customer interaction and service delivery.
* Compliance: Adhering to all company policies, assignment instructions, and legal requirements, including SIA standards, British standards and health and safety regulations.
Qualifications
* 1-3 years of experience in a similar role, demonstrating job-ready skills.
* Experience delivering customer-facing services.
* A valid SIA (Door Supervision or Security) licence.
* The applicant should hold a valid First Aid certificate with a minimum of 6 months remaining until expiry.
* The applicant must hold a valid Driving Licence and must have access to a vehicle.
* Flexible and reliable with an excellent attendance and punctuality record, smart appearance and professional demeanour.
* An enthusiastic team player with a positive, solution focused approach and must enjoy working with people.
* Self-motivated with the ability to work alone or as part of a team whilst maintaining a friendly approach.
* Takes pride in having and providing high standards / excellence with an organised approach, prioritising attention to detail, exceptional accuracy awareness and works with honesty and integrity at all times.
* Excellent customer service with clear communication skills, verbal, written and listening.
* Be able to maintain professionalism and the ability to follow policy and procedures at all times and when dealing with situations that may be stressful, demanding, and challenging.
* Confident with conflict management and have the ability to demonstrate sound judgement.
* Ability to prioritise ever-changing / challenging workload and focussed on KPIs and SLAs.
* Basic computer skills with the ability to adapt to an everchanging digital environment.
Pre-employment Screening & Vetting
* Identity Check - verification of identifying credentials (e.g., Passport or Birth certificate). Original documents only.
* Right to Work Check - validation of right to work status using Home Office sources.
* Address History - provide proof of current address and addresses from the last 10 years.
* Checkable Employment / Unemployment / Education History - minimum of 5 years checkable history for all periods.
* Financial Probity Check - includes bankruptcy, IVA and insolvency checks and checks for CCJs up to £10,000.
* Global Watchlist Check - cross-referencing against sanctions, watchlists and fraud databases.
Company & Benefits
StrongGuard Security UK is an accredited, multi-faceted and award-winning national security and risk management provider, specialising in Manned Guarding, Monitoring & Response, Risk Services, Consultancy and Technology.
Why work for StrongGuard Security UK? It's exciting - Experience a dynamic role where every day brings fresh challenges and opportunities. Be yourself - Join an equal, diverse, and inclusive environment. Make a difference - Contribute to creating a safe and secure environment for communities and individuals. One team - Become part of a collaborative and supportive team environment. Great opportunities - We are committed to fostering your career progression and professional development. Protect communities - Play a key role providing safe, secure and inclusive environments.
* Employee Assistance Programme
* Employee Awards
* Excellent Uniform
* Long Service Bonus
* SIA Licence Renewal
* Team Events
* Training
#J-18808-Ljbffr