Duty Manager (Summer Activation)
WHAT: Duty Manager – 40 hours pw
WHEN: April 2025 Fixed-Term Contract Salary 5 month & 4 month contracts available
LOCATION: National Theatre, London, South Bank
* 5 out of 7 days per week
* Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
* Aviva Digicare – Free annual healthcare check
* Exclusive Benefits & Wellbeing site (Perks at Work)
o Entertainment discounts – up to 55% off cinema tickets
o Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
o Travel discounts – Discounts with holiday companies such as TUI and Expedia
o Shopping discounts – Save up to 15% at high street and online stores by purchasing shopping Card
* Meals on duty
* Vodaphone discounts
* Pension scheme and Life Assurance
* Employee Assistance Programme
* 23 days + BH’s and an additional day off for your birthday
* 2 days additional leave, following return from Maternity leave during the first year back
* Competitive and supportive family benefits
* Day off for baby's 1st birthday
* Holiday purchase scheme
* On-going training & development and career pathways
* Professional subscriptions paid
* Financial wellbeing programme and preferred rates on salary finance products
Overview
NT Food & Drink is a unique partnership between the NT, Levy UK&I and KERB Events. Together we are creating a world class hospitality destination embedded within the heart of the National Theatre’s (NT) operations, ensuring all public facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture. The venue is made-up of three iconic theatres, housed in a brutalist architectural masterpiece, prominently poised on the banks of the River Thames, on the South Bank.
The Role
The Duty Manager is a key front of house leader in the NT Food & Drink Operations for our Summer Activation reporting into the Project Manager. The KERB Summer Activation returns on the 15th April and runs until the September. Bringing to the Southbank 5 street food traders from Kerb, delicious alcoholic and non-alcoholic drinks and Jude’s Ice cream as well as entertainment programmed throughout the summer.
This role is a floor-based role and you’ll be responsible for overseeing the delivery of operations for our Summer Activation, and the first point of contact for Team Leaders if they need assistance, as well as the wider building operations setup. You will lead, supervise, motivate and support team members, ensuring delivery of a world class hospitality experience to all patrons of the NT.
AREAS OF RESPONSIBILITY
* Drive World Class Hospitality at the National Theatre in an operations-based role
* Briefing, leading and motivating team leaders and CSA’s on daily financial targets, KPI’s, service standards and Levy signatures
* In conjunction with warehouse department ensuring that your outlets has the appropriate par levels of food and drink items and are being displayed with World Class Hospitality at the front of mind
* Ensuring that all systems, equipment are in working order and reporting known issues to senior management and following up on maintenance requests
* In conjunction with the Project Manager ensuring company targets and goals are communicated to the wider team and proactively driving this forward.
* Being continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback.
* To play a leading role in the induction and ongoing development of members of the team.
* Conduct 1-2-1s with team leaders, giving feedback and delivering training and supporting development to staff.
* Adhere to all NT Food and Drink policies and procedures, including Food Safety and Health and Safety regulations, ensuring this is also followed by the teams. Ensure any accidents, incidents and near misses are adequately reported on Air 3
PERSONAL SPECIFICATION
* The ideal candidate would be expected to lead from the front and present on the floor with their teams, always delivering excellent guest experience
* Flexible – you will be required to work evenings, weekends, and bank holidays.
* At least 2 years’ experience of working in a similar role and ready to hit the ground running.
* Personal Licence (desirable)
* Previous experience of working in a high volume single or multi-venue hospitality or leisure venue
* Excellent communication skills, both written and verbal.
* Awareness of COSHH(Desirable)
* Level 3 Food Hygiene (Desirable)
* Knowledge of EPOS and procurement systems (Desirable)