Are you an organised and proactive professional with a passion for people and precision. You thrive in a fast-paced care environment and know how to keep things running smoothly. Experience using Nourish Care is essential for this role. If you enjoy turning challenges into solutions and supporting a dedicated care team to deliver outstanding service, this opportunity is for you. Your responsibilities include: Rota Management * Take full ownership of weekly and monthly rotas, ensuring continuity and consistency for clients and care professionals. * Deploy new care professionals to clients within two weeks of hire. * Communicate all rota updates by Thursday of the prior week. * Manage guaranteed hours effectively to avoid unnecessary top-ups and reduce agency use. * Coordinate annual leave to maintain service stability while supporting staff wellbeing. Recruitment and Engagement * Maintain close contact with care professionals through regular calls and meetings. * Work closely with the recruitment team to attract new talent and support branch growth. * Schedule and track refresher training to ensure compliance with CQC and contractual requirements. Reporting and Compliance * Escalate any care delivery concerns to the Business Manager and Clinical Care Manager. * Monitor ECM and Nourish Care systems to ensure all visit times, durations, and notes are accurate. * Accurately code cancellations and maintain digital records for invoicing and audit purposes. * Report absences promptly and provide thorough handovers to the Out of Hours team. * Ensure accurate shift reconciliation to support payroll processing. What you bring: * Proven experience using Nourish Care. * Strong organisational and communication skills. * A calm, solutions-focused approach, even under pressure. * A genuine commitment to supporting quality care delivery and team success. Why this role matters: This position plays a vital role in ensuring clients receive consistent, high-quality care. You will be part of a professional and values-led team that recognises your expertise and gives you the space to make a real impact