We're looking for a friendly and motivated Bar Supervisor to oversee the daily operations of Basil's Bar. You'll ensure a welcoming atmosphere, high service standards, and smooth bar operations while supporting and leading the team.
Members
* Build relationships with members, address their feedback, and ensure a personalised and friendly experience.
* Handle complaints and follow up with relevant manager.
* Customer Service – maintain a welcoming and friendly atmosphere, handle queries, and ensure cleanliness and compliance.
People
* Team Leadership – train, support, and motivate staff to deliver outstanding service.
* Communication & Reporting – provide shift reports, update management, and liaise with event organisers.
* Conduct performance Management reviews with Bar Manager.
Operations
* Health & Safety Compliance – maintain high standards of health and safety, ensuring all policies are followed.
* Daily Operations – supervise bar service, ensuring efficiency and excellent customer experience. Act as the lead when the manager is absent.
* Closing & Events – oversee bar operations during events, manage closing duties, secure the premises, and follow all procedures.
* Stock & Inventory – monitor stock levels, restock as needed, and ensure vending machines are maintained.
* Compliance & Safety – ensure adherence to licensing laws, health & safety regulations, and company policies.
Finance
* Maintain excellent stock control.
* Work with Bar Manager to maintain budgets and cost control.
Cultural / Values
* Authentic – we are not‑for‑profit; inclusive, unpretentious and trustworthy.
* Supportive – we genuinely care and are supportive of our community, members and each other.
* Welcoming – not just another corporate gym; we do things a little differently.
* United – coming together on the journey; developing a unified and capable team committed to our vision.
Our Personality
* Friendly – outgoing and enthusiastically engages with both colleagues & members.
* Motivated – positive, bringing a 'can‑do' energy that brightens those around them.
* Proud – engaged, part of the team, driven to make a genuine contribution.
Core Business Anchors
* Create the right environment.
* Be a great place to work.
* Going beyond member satisfaction.
* Fuelling surplus to reinvest.
KPI's
* Member NPS Score.
* Stock Control.
* First Aid and Defibrillator.
* Customer Service Training – preferred.
Preferred Skills and Experience
* Previous bar or hospitality experience, ideally in a supervisory role.
* A friendly and approachable attitude with great customer service skills.
* Strong leadership and team management abilities.
* Attention to detail, especially with stock control and health & safety.
* The ability to work evenings, weekends, and during events.
Personal Qualities
* Motivated, friendly, and approachable.
* Proud of delivering high‑quality service.
* A can‑do attitude with the ability to solve problems under pressure.
* Passionate about making a difference in a not‑for‑profit environment.
Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not‑for‑profit organisation, we pride ourselves on being welcoming, supportive, and independent. We offer a personalised approach to fitness and well‑being, creating an environment where members and staff alike feel valued and inspired.
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