Volkswagen Aftersales Manager
The Murray Group is seeking an ambitious, commercially driven Aftersales Manager to lead the Aftersales function at our busy Volkswagen Retailer in Plymouth. This is a fantastic opportunity to join one of the industrys most respected brands and play a pivotal role in delivering operational excellence, outstanding customer satisfaction and strong commercial performance.
In this role, you will lead a talented team across service reception, parts and workshop, ensuring every customer experience reflects the quality and professionalism expected from the Volkswagen brand.
For the right leader, this is a rare opportunity to shape the performance, culture and customer journey of a major department within a successful retailer.
What Youll Be Responsible For
In this key leadership role, you will oversee the full performance of the Aftersales department, ensuring operational excellence, strong profitability and an exceptional customer journey.
Leadership & Team Development
Leading and motivating a multi-disciplinary Aftersales team across service, parts and workshop
Creating a positive, high-performance culture focused on customer satisfaction and operational excellence
Coaching, mentoring and developi...