Job Title: Operations and Compliance Manager – Soft FM Services Location: Scotland (Multiple Client Sites) Company: Sodexo Job Description Sodexo is seeking an experienced Operations and Compliance Manager to oversee Soft FM services across multiple client sites in Scotland. The role will focus on delivering exceptional service in areas such as cleaning, waste management, grounds maintenance, security, and catering, ensuring compliance with contractual obligations, health and safety regulations, and service standards. Key Responsibilities: Lead the delivery of Soft FM services, ensuring compliance with contractual requirements and client expectations across multiple sites. Manage budgets, financial performance, and profitability while maintaining service quality. Develop and maintain strong relationships with clients and internal teams, ensuring effective communication and collaboration. Oversee the management and development of the local team, ensuring proper training, compliance, and performance. Monitor and manage service delivery, reporting on KPIs, SLAs, and service performance, while driving continuous improvement. Ensure compliance with health and safety standards, environmental regulations, and waste management protocols. Utilize CAFM/CMSS and PowerBI for performance tracking, reporting, and data analysis. Required Experience: Proven experience in aSoft FM management role, including overseeing cleaning and waste services across one or more sites. Experience managing budgets, profitability, and financial targets. Strong leadership skills with experience in managing a local team and working with subject matter experts. Excellent relationship management at all levels, both with clients and internal teams. Proficient inMicrosoft 365(Word, Excel, PowerPoint, Outlook, Teams, SharePoint) andCAFM/CMSS&PowerBI. Desirable Qualifications: Background inSoft FMorBusiness Management. Knowledge ofHACCP,Waste Regulations, andIOSHcertification. Soft FM qualificationor related industry certification. Why Join Us? Sodexo offers a dynamic working environment with opportunities for professional growth, development, and the chance to make a real impact across client sites. If you're passionate about service excellence and compliance, we encourage you to apply!