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Join to apply for the Customer Service Advisor role at Maximus
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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. In the UK, we employ around 5,000 people across the country to deliver impactful services, including assessments, health services, employability programmes, and specialist support. Our work matters, and we work with people who care.
Requirements & Responsibilities
* Respond to service user enquiries, maintain accurate records, and escalate issues when necessary.
* Identify and address safeguarding concerns promptly and effectively.
* Meet customer service standards and performance goals.
* Respond to difficult and sensitive cases with empathy, patience, and resilience.
* Deliver information services via telephone, online, email, and live chat.
* Resolve service user issues proactively, calmly, and professionally.
* Offer guidance, tailored recommendations, and signposting to service users.
* Follow established processes and adapt to evolving procedures.
* Manage confidential information in compliance with data protection standards.
* Seek and utilize feedback for continuous improvement.
Qualifications & Experience
* Experience handling demanding situations with calmness and patience.
* High accuracy and attention to detail.
* Ability to collaborate with diverse teams.
* Problem-solving skills and timely solution delivery.
* Efficient multi-tasking to meet deadlines and quality standards.
* Conflict resolution skills for positive outcomes.
* Ability to work independently with initiative and good judgment.
* Strong written English skills for accurate record-keeping.
Desirable Skills
* Experience working with service users with additional needs.
* Awareness of mental health issues and a passion for learning in this area.
Individual Competencies
* Maintain composure in challenging situations.
* Engage empathetically with service users.
* Communicate effectively and clearly.
* Foster a positive environment for colleagues and clients.
* Proficient with digital software and open to learning new technologies.
* Prioritize tasks to meet deadlines.
* Embrace diversity and adapt to new ways of working.
* Demonstrate integrity, accountability, and high ethical standards.
Additional Information
This is a 12-month fixed-term contract with hybrid working: 2 days in Paisley office and 3 days from home. The role involves working various shifts (8am-4pm, 9am-5pm, 10am-6pm, 12pm-8pm) and one Saturday every 5/6 weeks (9am-9pm).
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