Summary: Responsible for a large 40 seat contact centre, the Head of Retail Broking is responsible for leading and developing the Retail Broking Division, driving strategic growth, operational excellence, and client satisfaction. The Head of Retail Broking will be responsible for shaping the broking and distribution strategy, managing key relationships, onboarding new partnerships and ensuring the delivery of high-quality insurance solutions across the retail portfolio. As part of the senior managers team, this individual will work with colleagues to identify and onboard potential acquisitions, identify areas to collaborate and promote the group to internal and external stakeholders Responsibilities Strategic Leadership: To develop and execute the retail broking and distribution strategy aligned with overall business objectives, ensuring sustainable growth and profitability. Team Management: Lead, mentor, and develop a high-performing broking team, fostering a culture of collaboration, accountability, and continuous improvement. Client Engagement: Build and maintain strong relationships with clients, ensuring their needs are met through tailored insurance solutions and exceptional service. Partnerships: Work with the Partnership Executive to identify potential partners and onboard to drive enquiry. Market Insight: Monitor market trends, competitor activity, and regulatory changes to inform strategy and identify new opportunities. Acquisitions: Work with the Group CEO to identify and convert new acquisitions Proposition Development: Identify, build and grow specialist propositions to deliver revenue and EBIT growth Operational Excellence: Oversee broking operations to ensure efficiency, compliance, and quality standards are consistently met. Financial Performance: Manage budgets, forecasts, and performance metrics to achieve financial targets and optimise resource allocation. Stakeholder Collaboration: Work closely with insurers, claims, compliance, placement and other internal teams to deliver integrated solutions and enhance client outcomes. Experience Proven leadership experience in retail broking within the insurance industry Strong commercial acumen and strategic thinking Excellent interpersonal and communication skills Deep understanding of insurance products, market dynamics, and regulatory framework Track record of driving growth and managing change Extensive expertise in retail broking within the insurance industry, with evidence of sustained success in a leadership role. Our Values Leadership: Inspires and motivates teams to achieve excellence Client Focus: Puts the client at the heart of decision-making Integrity: Acts with honesty and professionalism Innovation: Seeks new ways to improve and grow Collaboration: Works effectively across teams and functions Resilience: Maintains performance under pressure Our values sit at the heart of everything we do. If these resonate, this could be the role for you.