Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners?
Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do.
Our vision is to become the UKs most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used as a benchmark for the education ICT sector.
We want to be the ICT partner that schools can trust and turn to for everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering.
Key Job Responsibilities
Providing Senior Technical Support to education sector customers
Ensuring continuity, efficiency and enhancing ICT networks
Management and maintenance of client network environments
Build key relationships with key technical contacts at client sites and third parties
Key Skills
Qualifications such as MCSA, AZs & ITIL would be highly beneficial towards your application
Strong knowledge of Windows OS, 10 & 11
Strong demonstratable experience of Azure & Intune
Excellent PC problem solving skills
Proven ability to configure, troubleshoot and maintain a variety of Windows Server OS
Active Directory set up and troubleshooting all aspects of AD and its associated services
Virtualisation - Good understanding of the virtualization concepts
Networking Good understanding of the networking stack, TCP/IP and subnetting
Comfortable with a range of backup products, including VM-level solutions.
Knowledge of deployment solutions such as WDS essential. Experience with MDT and/or SCCM highly advantageous
Understanding of managed wireless solutions (Ruckus advantageous), including 802.1X security and guest/BYOD networks
Knowledge of mobile devices (iOS, Android) and their integration with Windows networks
Strong experience dealing with Office 365, Exchange 365 and Papercut
Experience with Web filtering products LGFL, Smoothwall, Sonicwall, Websense
Experience with Sophos Enterprise Console and other managed antivirus systems
Previous knowledge/experience within the education sector or MSPs beneficial
Professional, customer service minded
Solutions oriented with good problem-solving skills
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