People Manager - Chester People Manager Circa 35,000.00 per annum Location Description The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. Job Description Position Overview A new and exciting luxury lodge resort set in the grounds of Chester Zoo. We are on the lookout for a People Manager to join the team. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. As we prepare for our grand opening, we are seeking an experienced People Manager to lead our team and help shape the future of the hotel. Are you passionate about creating an exceptional employee experience in the hospitality industry? Do you have a talent for nurturing talent and fostering a positive workplace culture? If so, we have an exciting opportunity for you to join our team as a People Manager. The Role As a People Manager, you will play a pivotal role in shaping our team culture, fostering a positive work environment, and driving our culture of excellence. Responsibilities: • Develop and implement talent acquisition strategies to attract and retain top talent in the hospitality industry. • Collaborate with the wider Chester Zoo People & Culture team to ensure alignment of culture and employee experience across the group • Implement effective onboarding and orientation programs to ensure new hires have a smooth transition and feel connected to the organisation. • Develop and deliver training and development programs to enhance employee skills and knowledge. • Partner with managers to create performance management processes, including goal setting, performance evaluations, and career development plans. • Implement initiatives to improve employee engagement, satisfaction, and retention, such as recognition programs, wellness initiatives, and team-building activities. • Serve as a trusted advisor and resource for employees, providing guidance on HR policies, procedures, and conflict resolution. • Stay updated on industry trends and best practices to continually enhance our talent management and culture initiatives. • Maintain accurate HR records and reports, ensuring compliance with legal requirements • Payroll Processing, execute end-to-end payroll processing. • Ensure rotas are completed on a weekly basis and help prepare weekly employee costs reports. • Reconcile monthly payroll to weekly rotas, providing analysis behind the variances for monthly management reporting. • Report to management on payroll issues and changes. Requirements Skills & Competencies: • Strong generalist HR experience • Strong knowledge of payroll processing and employment laws. • Proficiency in HR & payroll software • Excellent attention to detail and problem-solving skills. • Strong communication and interpersonal skills. • Ability to work in a fast-paced, hospitality environment. Other Requirements: • Ability to handle confidential information with discretion. • Experience in managing shift-based payroll structures (overtime, holiday pay). • Strong organisational and time-management skills. Troo Benefits Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability. Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight. Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Team Member pass so you can visit the zoo during your time off. An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.