Job Title:
Integrated Control Centre Manager
Location:
Birmingham Airport (with occasional Travel)
Salary:
Competitive
Contract Type:
Permanent, Full Time
Schedule:
Monday to Friday, with flexibility for evenings, weekends, and public holidays
About the Company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
We're currently looking for an experienced Integrated Control Centre Manager to join and lead our busy team based out of Birmingham Airport.
About the role:
Leading and managing a dynamic 24/7 ICC team
Overseeing telematics and camera data to improve safety and performance
Liaising with senior stakeholders to report on incidents and implement preventative strategies
Coordinating investigations with internal teams and external partners
Designing response protocols for GSE damage, driver behaviour, and safety alerts
Upholding Swissport and regulatory safety standards across operations
Championing innovation and process optimisation through tech and training
Shaping team development through smart scheduling, performance reviews, and mentoring
Qualifications:
Proven leadership in operations or control centre management
Strong analytical skills with the ability to interpret complex data
Excellent communicator and stakeholder collaborator at all levels
Quick-thinking problem solver with sound judgment under pressure
Experience in aviation, transport or logistics (preferred)
Familiarity with telematics systems and safety technologies (advantageous)
Benefits:
Access to Employee Assistance Programme and wellness initiatives
Comprehensive training and development programmes
Free onsite parking whilst at work
Employee discounts on travel and retail products
Retirement savings plan with employer contributions
Career advancement opportunities within the aviation industry
Join a global leader where your influence directly elevates safety, technology, and efficiency across airports nationwide. Bring your strategic mindset and operational prowess to a high-impact role that makes a difference every day.
Ready to steer ground support into the future? Apply now and let's take flight together.
Please click the
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Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Candidates with experience or relevant job titles of; Airport Operations Control Manager, Control Centre Operations Manager, Airport Control Room Manager, Aviation Operations Manager, 24/7 Operations Manager (Aviation), Integrated Operations Manager (Airport), Safety & Incident Control Manager, Real-Time Operations Manager, Airport Performance & Safety Manager, Terminal Operations Control Manager may also be considered for this role.
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