We have a fantastic opportunity for a Controller to join our team based in Ipswich. Travel will be required as part of the initial training.
We are looking for enthusiastic, care-focused individuals who are organized and passionate about excellent customer service.
Some of the benefits you can expect include:
* Permanent shifts, 4 on 4 off (10am – 10pm)
* Life Assurance – providing colleagues and their families with financial peace of mind and protection up to £5,000
* 24/7 online/telephone GP consultation and access to prescriptions
* Second opinion medical support following diagnosis or during treatment pathways
* Cash-plan benefits, including dental, optical, chiropody, and illness recuperation support
* Unlimited mental health and physiotherapy consultations
* Legal advice on domestic issues such as motoring offences, wills, probate, and personal injury
* Financial guidance on retirement planning, tax savings, and state benefits
* Long Service Recognition Scheme, rewarding colleagues after 5 years and at 5-year intervals with increased annual leave
* Values-based Internal Recognition Scheme with financial rewards and an annual recognition event
* Refer a Friend recruitment incentive scheme with financial rewards
* The EMED Foundation supporting colleagues and local communities
* Paid holiday entitlement of 28 days inclusive of bank holidays
* Pension Scheme
* Blue Light Card
* Uniform provided
* Employee Assistance Programme (EAP) for health and wellbeing support
* Flu vaccination campaigns in Autumn/Winter
Main Duties include:
* Checking and planning daily and future bookings within the Cleric controlling system, ensuring proper resourcing and informing subcontractors, taxis, and volunteers as needed
* Dispatch and management of operational crews to ensure timely patient collection and delivery, meeting contractual targets
* Receiving and processing patient transport requests and queries professionally and accurately, ensuring compliance with procedures
* Undertaking clerical duties such as checking booking lists, data entry, and completing forms or invoices
* Maintaining and improving service quality and performance for patients and customers
* Handling telephone communications promptly and professionally, liaising with GPs, nursing homes, hospitals, and wards
* Ensuring smooth patient flow across control areas through effective communication and problem-solving
Successful candidates will have:
* Effective communication and interpersonal skills gained from customer service experience
* The ability to work independently and solve problems
* Good organizational skills
Our Values
Collaborative – working as one team to meet the needs of patients, passengers, colleagues, communities, and the planet
Agile – listening, learning, and adapting to improve ourselves and our work
Reliable – acting with integrity, responsibility, and fulfilling commitments
Empowered – taking responsibility to deliver high-quality service confidently and diligently
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