Overview
Join to apply for the Helpline Response Team Advisor role at TipTopJob.
Location: Pool
Salary: A GBP 24,956 (pro rata actual gross salary: A GBP 19,965) per annum rising to A GBP 25,350 (pro rata actual gross salary: A GBP 20,280) on successful completion of probation
Hours: 30 hours per week, Monday to Thursday, 9am – 5pm
Vacancy Type: Fixed term until 31st March 2026 with the potential for extension subject to future funding
The Role: The Helpline provides a single point of contact and gateway for victims and survivors who have experienced domestic abuse within Cornwall. The Helpline Response Team provides a support and assessment service to domestic abuse victims by conducting telephone-based risk assessments, safety plans, information and advice as well as appropriate onward referrals within the Domestic Abuse and Sexual Violence pathways and Safeguarding. The post holder will be expected to receive referrals, input data, keep up-to-date case notes and records, contact clients referred to the Helpline by professionals, the public, the police and self-referrals, and provide a proactive service to all victims of domestic abuse.
The post holder will effectively complete DASH risk assessments, address immediate safety through safety plans, and provide information, advice and onward referrals to ensure victims are supported to access services to which they are entitled. The post holder will work closely with case coordinators and the High Risk IDVAs within the company. The post holder will need to be a self-starter, conscientious, meticulous, highly motivated, flexible and able to work independently.
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