Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired!
Job Description Due to continued growth our Lutterworth site are now recruiting for a Customer Service Supervisor to join their friendly team on a on a full time permanent basis.
Salary: Up to £33,000 per annum, dependent on experience.
Working hours: Monday-Friday, 8am-4pm.
As a Customer Service Supervisor you willsupport the Customer Services Manager, developing and supervising a team to ensure an outstanding service offering in a fast paced working environment and providing a continuous professional and dedicated facility for all Customer / Client needs.
Job responsibilities ofCustomer Service Supervisor:
Day to day supervision of allocated members of the admin team to ensure that they undertake their duties in line with departmental processes and procedures.
Ensure your team is adequately trained in the execution of their daily duties, monitor performance and provide coaching / counselling / development when required.
Undertake annual PDP with team members to set objectives for the coming year in conjunction with Line Manager or HR as appropriate.
Hold monthly 1-2-1s to ensure PDP action plan objectives are being met.
Ensure adequate cover exists across all shifts, ensuring adequate resourcing and effective control of holidays.
Ensure HR processes followed, eg RTWs, and escalated where appropriate.
Act as the liaison between business management and the client / customer, providing a flexible support service to deal with issues as they arise. Deputise for the CSM as required.
Play an active part in continuous improvement forums across functions to generate and implement improvement initiatives.
Support business and client / customer ad-hoc projects.
Run weekly / monthly KPI data reports as directed by the Customer Services Manager.
Analyse system data to ensure data integrity, identify and rectify anomalies to maintain system housekeeping standards.
Qualifications Previous experience of supervising a team to deliver excellent customer/client support services.
Able to manage conflict, seeing issues through to resolution whilst developing and maintaining successful relationships.
Attention to detail/ accuracy.
Excellent communication skills in order to deliver accurate information.
Effectively prioritise work load in order to meet set deadlines.
Able to identify and solve problems in a structured manner.
Additional Information As part of our drive to make Great Beara great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:
Annual Leave 28 days inclusive of the bank holidays.
Pension scheme We want colleagues to enjoy a comfortable retirementso we offer agreat contribution of 4% employee and 4% employer.
Life Assurance - x2 your annual salary.
Wellness Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
Reward & Recognition We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!
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