Soft Services Manager (Security & Cleaning)
Liverpool, United Kingdom | Posted on 14/11/2025
* Salary £35,000-£40,000 per annum, depending on experience
* City Liverpool
* Province Merseyside
* Country United Kingdom
* Postal Code L1 1LY
About Us
With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.
With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.
Apply today and become part of Team Anchor, we are excited to be a part of your journey.
Job Description
Job Role : Soft Services Manager (Security& Cleaning)
Working Hours : Monday to Friday, 09:00-17:00- 40 hours per week
When scheduled as Duty Manager, you working hours will be 08:00-17:00,and you will be required to work the occasional Saturday. A day off in lieu will beprovided during your normal working hours for any weekend shifts worked.
Salary: £35,000-£40,000 per annum,depending on experience
Location : St Johns Shopping Centre, Liverpool,L1 1LY - a short walk away from Liverpool Lime Street Train Station
Reporting to : Key Account Director
Overview
An exciting opportunity has arisen to join Anchor GroupServices for an experienced Soft Services Manager to lead the security andcleaning operations at the prestigious St Johns Shopping Centre, a high profileretail destination of in the heart of Liverpool.
We are seeking an individual with proven experience in softservices management, specifically with a strong background in both cleaning andsecurity operations. The successful candidate will demonstrate exceptionalleadership skills, operational expertise, and the ability to deliveroutstanding service standards across multiple service areas.
As Soft Services Manager, you will oversee all aspects of softservices operations, ensuring exceptional standards of cleanliness, safety, andcustomer service across the site. You will manage and inspire a diverse team,driving performance and compliance while promoting a positive and professionalworking environment.
This position demands strong leadership, excellentcommunication skills, and a proactive approach to problem solving, making it anideal opportunity for a results driven professional looking to make asignificant impact in a dynamic retail environment.
Main Responsibilities :
* Oversee and manage day-to-day security and cleaning operations,ensuring smooth service delivery across the site.
* Lead and manage a team of security and cleaning staff,ensuring effective rostering, welfare checks, and ongoing training to maintainhigh service standards.
* Ensure compliance with health & safety, GDPR, andoperational procedures, including the management of Control Room operations,CCTV systems, and key control processes.
* Conduct regular site audits, reporting on cleaning andsecurity performance, and implementing necessary improvements.
* Act as the main point of contact for client relations,attending meetings, providing operational updates, and ensuring SLAs and KPIsare met.
* Working in close partnership with the Centre Management team,you will play a key role in creating a safe, welcoming, and vibrant space forvisitors, tenants, and staff.
* You will take ownership of day to day operational oversight ofthe site, ensuring smooth coordination of services, adherence to health andsafety regulations, and delivery of contractual obligations.
* Support recruitment, staff development, and performancemanagement, working closely with HR and senior management.
* Manage stock levels and procurement of cleaning consumables,ensuring cost-effective use of resources.
* Take a lead role in emergency procedures, coordinating siteevacuations and supporting business continuity plans.
* Maintain accurate records, including incident reports,staffing records, and compliance documentation.
* Ensure a professional, customer-focused approach at all times,fostering a positive experience for visitors, tenants, and stakeholders.
* As part of the duty management team, you will assume the roleof Duty Manager working 8:00-17:00 when schedule as per the site - this willinclude occasional Saturday shifts, with the opportunity to take a day in lieuduring your standard working hours.
Requirements
* Experience managing large, multi-functional teamswithin security and cleaning is essential.
* Desirableto have experience in a retail/customer environment with a strong understandingof flexible resource management.
* Strongleadership and people management skills with the ability to develop teams.
* Create and manager fully flexible staff rotas for both security and cleaning teams, ensuring optimal coverage and effective workforce planning.
* Excellentcommunication and presentation skills, with experience engaging with clientsand senior management.
* Ability tomanage change efficiently while maintaining high service standards.
* Strongproblem-solving skills and the ability to analyse and resolve operationalchallenges.
* Knowledgeof compliance, health & safety, and employment law related to soft servicesmanagement.
* Previousexperience with workforce management systems (Timegate, Zoho)
* Experience withrecruitment, disciplinary processes, and risk assessments.
* A flexibleand adaptable approach with a strong sense of teamwork.
* Full 5-yearcheckable employment history.
* A valid frontline SIA Licence
* 28 days holiday including bank holidays
* Access to further training and professional development viathe Anchor Academy
* Auto Enrolment Pension
* Stream - access to pay as you earn it
* Cycle to Work Scheme
* Free Employee Assistance Programme 24/7 including access tocounselling
* Hospital Saturday Fund
* Reward and Recognition awards
* Free on-site parking
* Discounted membership at the brand-new state of the art onsitegym
What’s Next?
If you think you have what it takes, APPLY NOW andwe'll be in touch.
Other companies may call this role: Soft Services Manager,Security & Cleaning Manager, Facilities Manager or Contract Manager, Retail Facilities Manager (SoftServices), Cleaning & Security Manager, Customer Environment Manager, RetailOperations Support Manager, Shopping Centre Services Manager, Retail SiteServices Manager, Guest Services & Facilities Manager, Cleaning andSecurity Coordinator (Retail), Retail Premises Manager (Soft Services), RetailSupport Services Supervisor, Retail Safety & Services Manager, RetailOperations Compliance Manager
Within commuting distance of: Birkenhead, Wirral, Wallasey,Bootle, Crosby, Southport, St Helens, Ellesmere Port, Chester, Runcorn, Widnes,Northwich, Warrington, Wigan, Leigh, Bolton, Altrincham, Ormskirk,Skelmersdale, Chorley, Flintshire, Mold, Flint, Deeside, Manchester, Stockport,Crewe, Macclesfield, Preston, Cheshire
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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