Job Title: Apprenticeship Administration & Learner Support Coordinator
Location: Milton Keynes
Salary £27,500
Overview:
A key support role responsible for coordinating apprenticeship administration processes while providing high-quality support to learners throughout their programme. This role ensures smooth learner onboarding, accurate record-keeping, and a positive learner experience from enrolment through to completion.
Key Responsibilities:
* Manage apprenticeship administration processes, including enrolment, onboarding, and documentation compliance
* Maintain accurate learner records in line with regulatory and funding requirements
* Act as a first point of contact for learner queries, providing guidance and ongoing support
* Monitor learner progress and engagement, escalating concerns where appropriate
* Coordinate reviews, meetings, and communications between learners, trainers, and employers
* Support funding and audit requirements by ensuring documentation is complete and up to date
* Contribute to improving processes and enhancing the learner journey
Learner Support Duties:
* Provide pastoral support to learners, helping them overcome barriers to achievement
* Promote engagement, retention, and timely completion of programmes
* Signpost learners to additional support services where needed (e.g. wellbeing, functional skills)
Requirements:
* Experience in administration, ideally within apprenticeships, education, or training
* Strong organisational skills and attention to detail
* Excellent communication and interpersonal skills
* Ability to manage multiple tasks and prioritise effectively
* Confidence using IT systems and learner management platforms