Department: Hospitality
Location: Etihad Stadium
Description
The Hospitality Operations Executive is responsible for the planning, coordination and delivery of hospitality service across a varied calendar of events at Etihad Stadium, including matchdays, conferences, banquets and private functions.
Reporting to the Lead Hospitality Manager the role focuses on ensuring that hospitality events are delivered safely, efficiently and to the agreed service and commercial standards. The Hospitality Ops Executive plays a key role in translating event requirements into operational plans, supporting managers and frontline teams on the day, and acting as a central point of coordination between clients, internal teams and third-party suppliers.
This is an operational, hands-on role requiring strong planning capability, calm decision-making in live environments and the ability to oversee multiple events running in parallel.
Key Responsibilities
Event Planning & Operational Readiness
Plan and prepare hospitality events across the stadium, including matchdays, conferences and private functions.
Translate event briefs and client requirements into clear operational delivery plans, including service style, layouts, timings and guest flow.
Attend and contribute to pre-event planning meetings, ensuring hospitality delivery requirements are understood and confirmed.
Ensure all event spaces are set up in line with agreed specifications and service standards.
Service Delivery & Event Day Leadership
Support the delivery of hospitality service on event days across multiple areas of the stadium.
Maintain a visible presence during live service, providing direction, problem-solving and hands-on support to managers and frontline teams.
Oversee multiple hospitality spaces and events running simultaneously, ensuring consistency of service and guest experience.
Act as an escalation point for service issues, guest feedback and operational challenges during events.
Team Leadership & Workforce Oversight
Support hospitality supervisors and frontline teams to deliver high-quality service.
Set clear expectations for service standards, behaviours and performance.
Support the briefing and deployment of casual teams on event days, ensuring teams are clear on roles and responsibilities.
Monitor performance during service and provide real-time guidance and feedback.
Client, Club & Stakeholder Liaison
Act as a planning point of contact for club representatives, internal stakeholders and external clients during events.
Respond quickly and professionally to changes in event requirements, guest requests and service issues.
Ensure key information is communicated clearly to the Lead Hospitality Manager and wider operational teams.
Support the management of third-party suppliers and partners involved in event delivery.
Commercial & Cost Control
Support the delivery of events in line with agreed budgets and commercial targets.
Ensure accurate completion of event documentation, stock usage records and post-event reporting.
Identify opportunities to improve operational efficiency and service delivery.
Health, Safety & Compliance
Ensure all events are delivered in line with food safety, health & safety and licensing requirements.
Work closely with Health, Safety & Compliance teams to ensure teams understand and follow safe working practices.
Ensure risk assessments, method statements and operational procedures are followed during events.
Maintain a safe working environment for staff, guests and contractors.
Continuous Improvement
Lead and contribute to post-event debriefs, identifying learning points and improvement actions.
Support the development and refinement of service standards and operational procedures.
Share best practice across the hospitality and events team.
Skills, Knowledge & Expertise
Essential
Proven experience managing hospitality or events operations within a high-volume, fast-paced venue (e.g. stadium, arena, hotel, conference centre or large event space).
Strong operational planning skills, with experience coordinating multiple events or service areas at the same time.
Experience supervising frontline hospitality teams in live service environments.
Confident decision-maker, able to remain calm and effective under pressure.
Excellent communication skills, with the ability to liaise with clients, internal teams and suppliers.
Exceptional organisational skills and attention to detail.
Good commercial awareness, with experience managing costs and operational efficiency.
Good working knowledge of food safety, health & safety and licensing requirements.
Competent using Microsoft Office (Word, Excel, Outlook) and cloud-based operational systems.
Desirable
Experience working within a stadium, arena or large-scale events environment.
Experience using event management and workforce systems such as Priava, Momentus, Humanforce or similar.
Personal Licence holder.
Experience working with corporate hospitality or premium event clients
Job Benefits
Meals on Shifts – Enjoy lunch & dinner while you work.
Company Pension Scheme – Secure your future with our competitive pension plan.
Birthday Day Off- Enjoy an extra day off to celebrate your birthday.
Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.
On-Site Parking - Parking available at site locations.
Career Development Opportunities - Grow with us through learning, progression, and internal opportunities.
Competitive Holiday Allowance - plus bank holidays.
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