Job Description Operations Manager Location: Heathrow Job Title: Operations Manager Shift Pattern: Monday to Friday, day shift (on-site) Reports to: Operations Director Salary: Up to £55,000 Drive Operational Excellence in a Rapidly Growing 3PL Are you an experienced Operations Manager eager to make a lasting impact in a high-growth, fast-paced 3PL environment? Do you thrive on driving continuous improvement, streamlining operational processes, and implementing cutting-edge logistics solutions? A leading third-party logistics (3PL) provider is looking for a dynamic Operations Manager to join their Heathrow HQ team. This newly created role will be pivotal in documenting and refining operational processes, enhancing Standard Operating Procedures (SOPs), and driving efficiency across multiple sites. You will work closely with the Operations Director, Project Team, and wider business to optimise the Warehouse Management System (WMS), manage rollouts, and spearhead process improvement initiatives. Key Responsibilities Process Optimisation & Documentation – Establish, maintain, and continuously improve all operational processes and client SOPs, ensuring efficiency, compliance, and scalability WMS Rollout & System Enhancements – Oversee the successful rollout of their in-house WMS, working with project teams to ensure a smooth transition and identify system improvement opportunities Continuous Improvement (CI) & KPI Management – Lead CI initiatives to improve productivity, quality, and cost-effectiveness, while developing and tracking key performance indicators (KPIs) Cross-Site Communication & Collaboration – Work in sync with multiple locations, liaising with warehouse, production, and project teams to ensure seamless operations Staff Training & Development – Support training programmes to upskill teams, ensuring operational consistency and best practices across the business Client & Internal Stakeholder Engagement – Act as a key contact for operational escalations, working closely with Account Management to ensure exceptional service delivery Health & Safety & Security Leadership – Uphold and enhance Health & Safety and Security policies to maintain safe and compliant operations Person Specification Proven experience in a Warehouse or Operations Manager role within a 3PL, logistics, or fulfilment environment Strong leadership, process improvement, and WMS implementation expertise Highly analytical mindset, with the ability to track performance and develop actionable KPIs Strong communicator, able to influence, engage, and collaborate across teams Ability to balance strategic oversight with hands-on operational problem-solving A proactive, solutions-driven mindset with a passion for driving efficiencies Hours of Work, Pay, and Benefits Up to £ 55 ,000 Monday to Friday 08:00 to 17:00 25 days holiday Company pension Life assurance Profit sharing scheme Ready to take your career to the next level? Apply now and be a key player in this exciting growth journey!