Job Description
* To be a visual presence in Orangery Champagne and Oyster restaurant, in the absence of the Restaurant Manager.
* To run the shift and allocate daily roles to team members in the absence of the Restaurant Manager.
* Represent the restaurant in any meeting, in the absence of the Restaurant Manager.
* To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
* To maintain the cleanliness of all areas to the detailed standards
* To maintain operational stock levels and order as required
* Communicate correctly and professionally with all colleagues.
* Always remain guest focused and ensure the rest of the team do so.
* To be precise with taking and executing orders from guests.
* To handle any issue/complaints appropriately and inform the Restaurant Manager of the issue and any action taken.
* Take all opportunities to up-sell and create sales daily with all staff on duty.
* Be aware of the daily and upcoming business for the department and the resort as a whole.
* To be accountable for all monies and financial payments while on shift.
* To hold pre-shift meetings before every shift in the absence of the Assistant Manager or Restaurant Manager, as per specification.
* To be familiar with the menu, breakfast, evening, wine list & bar menu.
Qualifications
* Proven experience in a Supervisory role, ideally within a luxury environment.
* Qualification in Hospitality Management/Food & Beverage preferred
* Additional certification(s) in Food & Beverage will be an advantage
* Experienced in all aspects of restaurant and banquet service.
* Minimum 1 year of relevant experience in a similar capacity with proven record in delivering results
* Ability to communicate effectively in English to support guest service, team leadership, and operational requirements.
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people