Overview
Provide customer support for inventory and logistics. Logistics experience preferred but training possible if required.
Duties and Responsibilities
* Coordinating and monitoring of incoming and outgoing stock movements through our partner warehouses
* Handling import/export issues (training will be provided)
* Creating new, accurate listings for merchandise on the stock management system and online eStores, working closely with account managers
* Creating SKU’s (product codes) and ASN (advanced shipping notice)
* Liaising with clients to put together merchandise and loan item shipments to meet their calendar requirements for global events. Includes scheduling and overseeing international return shipments
* Monitoring the support inbox and providing customer service support
* Checking and approving courier invoices
* Creating shipping documents
* Dealing with Freshdesk tickets
* Maintaining the relationship with the warehouses and ensuring they meet their SLA
* Liaising with couriers for incoming and outgoing shipments
Qualifications
* Educated to A Level preferable
* Previous Customer Service experience is required
* Highly organised and proactive
* Good communication skills
* Excellent at prioritizing, managing a variety of tasks at once
* Excellent written and spoken English
* Proficiency in Outlook
* Very good understanding of MS Excel
Nadel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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