Host/Hostess - Alderley Edge, Cheshire
San Carlo Restaurant Group are hiring a Host/Hostess!
Based on authentic modern Italy, San Carlo Group is constantly growing with 25 restaurants now in the UK and a growing international presence. Restaurants include San Carlo, Cicchetti, Alto at the rooftop, Selfridges, Bottega, Isola, Fumo, Signor Sassi, Champagne Bar and Gran Cafe.
Staff Benefits:
* You will be joining, one of the world’s leading family-owned companies - which means global opportunities
* Delicious, healthy Meals whilst on duty – all free
* 30% discount in our restaurants, for you and your friends & family
* Gym discount scheme
* Squadra – our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
* Support in training and continuing Professional development
* Online development training with our San Carlo App ‘lacademia’
* Wagestream – giving you flexibility to access, track, build and better manage your pay.
* Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
* Free confidential counselling sessions to help with you and your families wellbeing
* Free online health portal – giving you resources at your fingertips to help you reach your goals.
* Access to Hapi-life – a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
* Bring your friends and take part in our generous ‘Refer a Friend’ programme and earn up to £1000 per person!
Key Responsibilities:
* Greeting guests as they enter the restaurant and welcoming them.
* Managing the restaurant's waiting list and seating guests promptly and efficiently.
* Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
* Answering phone calls and managing reservations.
* Answering guest inquiries about the restaurant's menu, special promotions, or other services offered.
* Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
* Keeping track of table turnover and communicating table availability to servers.
* Handling any customer complaints or issues in a courteous and professional manner.
* Maintaining accurate records of guest counts and reservations.
Required Qualifications & Experience:
* Experience in a similar role
* Excellent communication skills
* Meticulous attention to detail, highly organised and capable of handling multiple tasks
* A proactive self-starter who can work independently with good judgement and minimal direction
* The starting salary for this role is £10.42. Any increase on this salary, will be based on individual candidate experience, which will be assessed during the interview