Job Title: Head of Digital
Location: Colchester (2 days per month)
Salary: Up to £80,000 DOE
We are looking for a Head of Digital for a client of ours in Colchester, Essex.
* Reports to: Strategic Leadership Board (via Strategic Director)
* Line Management responsibility for: All staff in Digital Services
* Contact with: Officers of all levels, stakeholders, external organisations
* Budget responsibilities: £450,001 to £4.5million
* Purpose of job: To lead the development of the digital strategy and lead the digital service to deliver the strategy in the most economic, efficient, effective, and customer-focused manner in line with the strategic objectives, goals and values.
Duties:
* To be the Head of the ICT profession and lead, direct, manage and review the ICT Team including the recruitment, development and retention of high-performing staff to ensure the delivery of resilient, high quality, customer-focused services in a cost effective, safe and efficient manner in line with policies and legislation
* Be accountable to the Senior Leadership Board and to Colchester Borough Homes’ Directors Management Team and Board for leading the development and delivery of clear over-arching ICT, telephony, digital and online strategies in consultation with the Senior Leadership Team, Managers and partners.
* Ensure robust ICT security to prevent data breaches and ensure the continued security of software, data and infrastructure.
* Transform how we work internally using technology to drive the right outcomes for our residents, communities and businesses and lead all digital aspects of the transformation programme.
* Ensure all other aspects of the transformation programme are enabled by the Digital Devices.
* Lead and manage the Digital Service to deliver agreed levels of customer performance
* Manage the team’s Human Resources in terms of performance, development, attendance and health and safety.
* Manage the financial and physical resources of the services within agreed budget levels
* To build elected member and board member confidence in the clients abilities to meet the needs of internal users and communities through effective relationships.
* Be responsible for the collection, maintenance and integrity of personal data ensuring confidentiality is maintained and data is processed in an accountable manner. Comply with our data protection policies and procedures to ensure we meet our legal responsibilities under data protection legislation. Ensure a wide understanding of this legislation in the Digital Service and that it meets compliance requirements.
Person specification:
* Degree level or equivalent qualification/experience
* Evidence of recent relevant ICT professional qualification and continuous professional development.
* Leadership or Management qualification and/or significant senior management experience
* Project management qualification or relevant experience
Role-specific skills
* Be able to develop and lead the implementation of Digital Strategy and a clear digital roadmap
* Be able to prioritise competing calls on digital resources
Leadership/Management
* Give clear strategic direction
* Initiate and lead organisational change
* Be able to inspire and motivate others
* Have organisational and political awareness
* Empower and enable staff
* Be decisive and accountable
* Have business acumen and financial awareness
* Deal with conflict
* Use appropriate leadership styles
Impact and influence
* Be able to build and use relationships inside and outside the organisation
* Be able to influence stakeholders
* Be able to negotiate
Project Management
* Be able to plan, monitor and prioritise change
* Understand lead risk management
* Be methodical but innovative and able to problem solve
IT Skills
* Microsoft Office365 applications (Outlook, Word, Excel, Powerpoint)
Data Protection
* Up to date knowledge and understanding of the principles of data protection legislation to ensure compliance.