Job Description
Up to £43,000 plus EXCELLENT bonus and benefits
5 days a week in the office
An excellent opportunity has arisen for an experienced and proactive Assistant Front of House Manager to join a prestigious investment management firm in the City of London. Reporting to the Head of Front of House, you will play a key role in supporting the day-to-day delivery of exceptional client services and assisting with event coordination. This is a hands-on role where you will help to ensure a seamless, high-quality experience for every client and visitor.
This is a high-impact, visible position, where you will collaborate closely with various teams to ensure that the client experience is consistent and aligned with the firm’s brand and culture. Candidates will have previous team leadership experience and must have experience working in hospitality (such as 5* hotel, luxury hospitality etc). Flexibility on start and finish times may be required to support events, with overtime or time off in lieu provided.
Duties of the Assistant Front of House Manager to include:
* Assist in managing and leading the Front of House team, providing training and coaching to ensure exceptional service.
* Oversee client hospitality and event booking processes, liaising with catering providers, Facilities, IT, and AV teams.
* Ensure meeting rooms and reception areas are set up and maintained to the highest standards.
* Monitor FOH infrastructure and escalate issues as needed.
* Contribute to regular FOH meetings and cascade updates to the team.
* Support recruitment, induction, and training of FOH staff.
* Prepare monthly management information reports and ensure accurate cross-charging for bookings.
* Maintain compliance with risk management policies and internal controls.
* Motivate the team and foster a positive, high-performance culture.
Requirements for the successful Assistant Front of House Manager to include:
* Proven Leadership: A track record of supporting a team, with strong leadership and people management skills.
* Hospitality Experience: Previous experience within the hospitality sector is essential.
* Client-Focused: A strong understanding of what constitutes an excellent client experience in a premium-level firm.
* Organised & Detail-Oriented: Exceptional planning, organizational, and communication skills.
* Team Player: A passionate and proactive team player with a proven track record of supporting team goals.
* Tech Skills: Proficient in Microsoft Office Suite.
* Passionate, high-energy, self-starter and team player, with a proven track record of achieving goals and driving continuous improvement.
This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency