Full time Hours (Shift Patterns between 8am and 7pm, including weekends and bank holidays)
Our collection of hotels features boutique properties, each with its own original design and unique stories to tell. Our mission is to provide truly memorable moments and create lasting connections with our guests. This role would be based at the Castle Hotel Windsor, within our Central Reservations Office, supporting our three boutique hotels: Francis Hotel Bath, Queens Hotel Cheltenham, and Castle Hotel Windsor.
Our People
We are now on our journey to becoming the local employer of choice, through living our values: Care, Discreet, and Community.
The Sutton Hotel Collection is a family-owned group; our people are our family. We recognize how much our team invests in us, and in return, we offer exceptional learning opportunities and top-tier benefits.
Our Benefits
We want to share the Sutton Hotel Collection’s values of generosity and kindness, contributing to the happier lives of our team. Benefits include:
* Free Hotel Breaks - Two free stays of one or two days in any Sutton Hotel Collection hotel within 12 months from the start date.
* Leisure Passes - £150 contribution towards a leisure centre or National Trust membership.
* Enhanced Maternity and Paternity Leave - 26 weeks at 90% for expectant mothers; four weeks at 90% for fathers.
* Institute of Hospitality - We will pay for your membership to support learning, coaching, and mentoring.
* Learning and Development - A wide range of training opportunities for your personal growth.
* Health Assured - Confidential support including CBT therapy, information, and advice on various topics.
Subsidised Learning Courses - We encourage your development and are willing to contribute to courses you wish to pursue.
Additional benefits include free nutritious meals on duty, complimentary on-site parking, bespoke uniforms, social events, and a cycle-to-work scheme.
Our Opportunity
This Reservations Agent role is suited for a driven individual focused on delivering exceptional guest service and maximizing revenue through proactive upselling and effective enquiry conversion, including Group Reservations. You will ensure adherence to policies and standards, and grow the business through excellent service.
You Will
* Deliver exceptional guest service to individuals and groups.
* Achieve quality targets through proactive efforts.
* Maintain departmental standards.
* Collaborate with reception, finance, and meetings and events teams.
* Maximize revenue by approaching sales opportunities positively.
* Be target-driven.
* Participate in promotional activities to boost sales.
* Ensure brand standards are met.
* Possess excellent communication skills, both written and verbal. Candidates should be energetic, ambitious, and strive for excellence.
* Maintain a professional appearance, have a clear speaking voice, attention to detail, and a friendly personality.
Join our team and start your story with the Sutton Hotel Collection. We offer a nurturing environment to support your success.
At the Sutton Hotel Collection, we are an inclusive, ethical, and diverse group that celebrates human relationships. We empower our people to make a positive impact.
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