Head of Operations Red Recruitment are recruiting for an experienced and results-driven Head of Operations for our client to lead their contact centre function. This role is vital in ensuring exceptional customer experience, operational efficiency, and service delivery across all customer channels. The successful candidate will bring strong leadership, a data-driven mindset, and a proven ability to maximise performance in a fast-paced contact centre environment. The salary for the role is up to £80,000 Per Annum with fantastic company benefits. Benefits and Package for a Head of Operations: Salary: Up to £80,000 per annum Hours: Monday - Friday, hours between 8am - 6pm Contract type: Permanent Location: Llanelli Free parking Health and wellbeing programme Bonus scheme (monthly bonus) Overtime availability Internal recognition schemes with financial award Pension scheme 33 days annual leave (including bank holidays and your birthday) Support and training provided Career progression opportunitiesKey Responsibilities of a Head of Operations Lead and oversee all contact centre operations, ensuring high levels of customer satisfaction and service delivery Develop and implement operational strategies to improve performance, efficiency, and scalability Manage KPIs such as service levels, call handling times, customer satisfaction (CSAT), and first contact resolution Drive continuous improvement initiatives to en...