Overview
Hotel Receptionist – California Hotel 3*. Kings Cross. Born in 1985, our 61 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the position. The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will have to-do attitude and will be a hospitality professional, passionate about customer service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills.
Responsibilities
* The Hotel Receptionist will: ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level.
* Have great attention to details.
* Have great communications skills.
* Have excellent command of English, both verbal and written.
* Be extremely knowledgeable in regards to the company services, standards & products.
* Flexible on working hrs and duties.
* Have a great eye for details and will maintain guests’ record up to date at all time.
* Provide exceptional customer service and unforgettable experience.
Experience & Qualifications
* Experience: Required
* Languages: English – Advanced
* Employment: Full-time
* Schedule: Rota Changes Weekly
* Salary: £27,352 yearly
About St Pancras Hotel Services Ltd
St Pancras Hotels Services Limited is a hospitality company based in King's Cross/St Pancras. Whilst we are a group of eclectic brands, each brand has its very own personality, in the same way as our people are unique.
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