Overview
This is a new role focused on turning operational data into meaningful insight to support decision-making around access, service delivery, appointment planning and performance improvement. The role will initially build and lead internal reporting capability and may develop into the leader of an emerging Central Operations Team. The post requires strong data skills, a hands-on approach and the ability to work in a fast-paced, evolving environment. It offers an opportunity to shape how data and systems improve day-to-day operations and long-term impact of services.
The Digital Performance and Data Manager acts as the main contact on all digital matters within the Practices, ensuring the effective use of digital resources to drive operational excellence and enhance patient experience. The role is responsible for implementing robust reporting systems, managing digital contracts and optimising operational platforms to support informed decision-making and continuous improvement. By producing actionable data and fostering collaborative relationships with internal and external stakeholders, the post contributes to strategic objectives, financial goals and high-quality healthcare delivery.
The successful candidate will have experience in a fast-paced office environment, good IT skills, experience with clinical systems such as SystmOne, and demonstrable customer service skills.
Main responsibilities
* Lead, develop and implement reporting systems and processes that provide data to support operational and business decisions, including QOF and clinical indicators, patient access and appointment utilisation, workforce and scheduling efficiency.
* Produce regular reports and dashboards to support management decisions.
* Work with clinical and operational staff to identify and solve inefficiencies.
* Make practical, data-informed recommendations for service improvement.
* Act as the main contact for digital system suppliers and contracts.
* Represent the practice in discussions with the ICB and PCN regarding digital matters.
* Support the implementation and use of operational and digital tools (e.g. appointment mapping, demand and capacity models).
* Develop the Central Operations Team by designing scalable processes and systems.
* Keep up to date with relevant NHS, digital, and primary care developments.
* Manage the organisation's digital systems to ensure full use of their potential and provide technical support, linking with external IT support services.
* Manage all staff and resources allocated to the post holder and contribute to ongoing continuous improvement plans.
* Maintain up-to-date knowledge in areas relevant to the post and contribute to practice improvement with forward-thinking ideas.
Key working relationships
* Aspiro Partners
* Aspiro Leadership Team
* Senior Managers & Deputy Managers across Derby & Northampton
* Clinical and Non-Clinical Staff
* ICB & Derby City South PCN
* External contracts including Virpac
Health, Equality and Confidentiality
* Health & Safety: Promote and maintain health, safety and security as defined in our Health & Safety Policy.
* Equality and Diversity: Support equality, diversity and rights of patients, carers and colleagues with respect for privacy and dignity.
* Confidentiality: Maintain patient information confidentiality in line with legal requirements.
* Communication: Communicate effectively within the team and recognise needs for alternative communication methods.
Job Description Review
This description is an outline of key tasks and responsibilities and is non-exhaustive. It may be amended as operations evolve or as part of performance review.
About us
Aspiro Healthcare is a group of nine surgeries across Derbyshire and Northamptonshire with approximately 180 employed staff. This is a full-time position with a competitive salary and benefits.
* A salary of £42,000 - £50,000 dependent on experience
* NHS Pension
* Family Friendly Benefits
* Additional Holiday allowance (30 days + Bank Holidays)
* Company events
Details
* Date posted: 10 September 2025
* Pay scheme: Other
* Salary: £42,000 to £50,000 a year dependent on experience
* Contract: Permanent
* Working pattern: Full-time, Flexible working
* Location: Hollybrook Medical Centre, Hollybrook Way, Littleover, Derby, DE23 3TX; Woodsend Medical Centre, School Place, Corby, Northamptonshire, NN18 0QP
Details Date posted and other metadata have been retained for context where relevant in the original description.
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