Overview
The Enterprise Digital Experiences (EDX) team is responsible for the product management of American Express proprietary digital products - Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalization. As a team we are focused on driving engagement, satisfaction, and revenue, through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express payment and related services to life through our digital experiences.
Role
As part of the Enterprise Digital Experiences (EDX), you will work as a Manager, Digital Product Management among a group of other Managers / Senior Managers and partner with Designers, Engineering, Marketers and more to bring ideas to life. You will support the delivery of the product roadmap, help execute on our key priorities and optimise and scale our capabilities to new markets. You will be part of a team that shapes the long-term vision and strategy for Rewards & Redemptions in the for the Enterprise.
How you will make an impact
Working in the Rewards & Redemptions team, you will be responsible for delivering key projects, developing strategies that lead to key business outcomes and executing on the team vision. With an outcome-first approach, our core goals include driving customer satisfaction, engagement and digital adoption.
Responsibilities
* Helping define and support execution on the Rewards & Redemptions roadmap, priorities and growth opportunities
* Support & lead the launch of new product features and scaling to new markets
* Take a lead on migration plans and whilst working with key partner teams
* Working closely with partners in Engineering, Design Marketing, Analytics and Product to execute on delightful experiences
* Develop a keen understanding of customer experience by researching & analysing user experience, data & analytics to identify & quantify opportunity areas
* Take a lead on research and test and learn experiences for Rewards & Redemptions journeys
* Effective management of features to ensure timely launches with the highest degree of quality
* Shaping your deliverables into clear and aspirational OKRs
* An understanding of both Mobile App and Web journeys
Qualifications
* 3+ years of experience working in Product or part of a wider Product team
* Proven experience working with complex & geographically dispersed stakeholders
* Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (Engineering, Design, Marketing, Compliance, and more).
* Significant experience building customer focused experiences and/or scalable global platforms
* Excellent written & verbal communication skills with good attention to detail
* Highly organised self-starter, comfortable working in white space with minimal oversight - you are great at research and documenting your learnings
* Passion for problem solving and learning complex systems and processes
* Familiarity with JIRA and/or Rally, including expertise in creating and delivering features and user stories with well-defined acceptance criteria and product-focused test scenarios
* Technical fluency - an ability to clearly describe trade-offs with users and engineers about certain decisions
* A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration
* User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems
* Experience with Mobile or Web development and an interest in AI
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* Support for financial-well-being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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