Service Desk Analyst - Shift
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
This range is provided by Auxilion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
IT Service Desk Analyst
Place of work: On-site – Sheffield, UK / Duration: Permanent / Hours of work: Two shifts (08.00 – 16.30) and (14.30 – 23.00) Monday – Friday including Bank holidays.
About the Company and the Role:
Auxilion a leading provider of IT outsourcing and IT managed service solutions.
Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analyst is first point of customer contact, focusing on continuous operation of a customer estate.
You will be supported with personal development opportunities including training and exposure to new technologies.
Handling and logging calls from end users in ServiceNow
Ensuring end user Incidents and requests are handled per pre-defined SLA's for response time, updates and closure
Delivering a great customer experience
Position Responsibilities:
Logging, updating and resolving Incidents and Requests
Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLA’s
Diagnose and resolve IT issues, collaborating and elevating to 2nd line or other resolver teams
Creating knowledge articles and IT documentation
Ability to use initiative or work as part of a team to resolve IT issues
Prior experience in a Service Desk Environment
Experience diagnosing and resolving hardware and software issues
Experience supporting 365 environments, including Office 365, MS Teams, SharePoint, Exchange
Business Competencies:
Excellent communication skills (Communication to customers verbal and written is mandatory)
Good problem-solving skills
A Professional working attitude
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Auxilion by 2x
Get notified about new Service Desk Analyst jobs in Sheffield, England, United Kingdom.
Sheffield, England, United Kingdom 1 month ago
Sheffield, England, United Kingdom 3 weeks ago
Huddersfield, England, United Kingdom 2 weeks ago
Barnsley, England, United Kingdom 4 days ago
Worksop, England, United Kingdom 4 days ago
Technical Support Apprentice - Customer Service Level 3
Matlock Bath, England, United Kingdom 9 months ago
Barnsley, England, United Kingdom 4 days ago
Worksop, England, United Kingdom 4 days ago
IT Systems Developer/User Support Analyst
Glossop, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr