Job Description
Role – Direct Response Officer (Care Services, Community Alarms Team)
Location – GCHSCP, Blair Court, Port Dundas Business Park, Borron Street, Glasgow, G4 9XE
Hours and Shift Pattern – 35hrs (see attached rota, Public Holiday working is required)
Contract Status – Temporary, up to 3 months
The Response Service Centre, predominately a call handling service, provides Community Alarms and Telecare Services to vulnerable service users throughout Glasgow and the wider community, as well as covering the Out of Hours Service for Transport & Support Services.
Reporting directly to the Senior Direct Response Officer, you will be responsible for responding to Community Alarm and telephone enquiries from a vulnerable service user group as well as Home Care staff and other agencies.
The main duties and responsibilities will include call handling and maintaining management information systems, by ensuring that calls are dealt with appropriately and within Service Level Agreements. Despatching responder and contacting emergency services, as required. There is a requirement to work on your own as well as part of a team.
Previous experience working within a care environment is desirable as well as a working knowledge of relevant computer software such as Microsoft Office.
Membership of the Protection of Vulnerable Groups (PVG) Scheme is essential on taking up appointment. Please note successful candidates for the above role will be required to pay for their PVG Membership/or Scheme Checks.
These roles are excepted under Rehabilitation of Offenders Act (Exclusions and Exceptions) (Scotland) Order (as amended).
Interviews will take place week commencing 08 September .