Join Our Team as a Duty Manager! About Us: YMCA Brunel Group is a vibrant, independent charity serving Bath, Bristol, Wiltshire, East and South Somerset. As part of the global YMCA movement, our mission is to create supportive, inclusive, and energizing communities where people can truly belong, thrive, and contribute. We provide vital services, including: Safe, supportive accommodation for over 700 individuals each year, helping those at risk of homelessness or facing life challenges. A state-of-the-art Health & Wellbeing Centre in Bath, complete with a fully equipped gym and extensive fitness classes. Commercial hostels in Bath and Bristol, contributing to the sustainability of our charitable work. Twelve youth clubs, including groups for young carers, offering safe spaces for young people to grow and connect. Eight Ofsted-registered nurseries, preparing children for bright futures. Your Role: As a Duty Manager, you’ll be at the heart of creating a warm and welcoming atmosphere for our guests. Working alongside a dedicated team, you’ll ensure the hostel remains a safe, comfortable space that exceeds expectations. What We're Looking For: We’re seeking someone with a background in hospitality or customer service, or who can demonstrate transferable skills. If you’re passionate about working for a charity and ready to contribute to a social enterprise that supports our mission, we’d love to hear from you! A strong sense of quality and attention to detail will ensure we meet our strategic goals. Flexibility and a team spirit are key to delivering exceptional service to all our guests. Key Responsibilities: Foster a welcoming and relaxing environment in both the hostel and communal spaces. Handle reservations, inquiries, and meeting room bookings, both in person and online. Work closely with the Hostel Manager and staff to ensure the wellbeing of our guests. Manage our online booking system and carry out general admin tasks. Provide information on local attractions and events. Contribute to a community atmosphere for both guests and colleagues. Ensure safety and cleanliness of the hostel, performing room checks and liaising with housekeeping and maintenance teams. Respond to challenging behaviours following hostel policies. Set up rooms for meetings and events. Conduct regular building checks in line with safety procedures. Assist with other administrative tasks, including banking. Ensure compliance with all health and safety regulations. Comfortable with lone working at night. What We Offer: Enhanced annual leave and sickness benefits. 25 days holiday bank holidays. Paid compassionate and emergency leave. Employee discount portal and cycle-to-work scheme. 20% discount at our childcare settings in Wiltshire. Access to a discounted health and wellbeing centre membership. Free online gym classes. Staff events and an intranet to keep you connected. Location: The Bristol Wing Hours: 40 hours per week Mon - 07:30 - 15:30 Tue - 14:30 - 22:30 Wed - 14:30 - 22:30 Thu - 14:30 - 22:30 Fri - Off Sat - Off Sun - 07:30 - 15:30 Salary: £13.52 Contract: Full-time, permanent with a 6-month probation period If you’re passionate about making a real difference and want to be part of a team that creates lasting change, apply today! Visit our website to learn more and submit your application: YMCA Brunel Group Careers YMCA Brunel Group is committed to equality and diversity, and follows safer recruitment guidelines. All candidates will need to provide a full employment history, two references, and undergo a DBS check. Applicants must be eligible to work in the UK. Let’s build communities where people thrive—together.