Administrator - Receptionist
Closing date: 05 February 2026
An exciting opportunity has arisen for an administrator - receptionist to join our friendly front‑of‑house team based at Foxrush House in Redcar, supporting the Redcar & Cleveland Community Mental Health Service.
Previous NHS experience not essential, although may be helpful.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
Reception duties include greeting service users, carers, staff and visitors and answering queries via telephone and email. The ability to remain calm and communicate clearly is essential as well as promoting a positive culture for people living with mental health issues and/or neuro‑diverse conditions.
The successful candidate will be expected to perform admin tasks, update calendars, appointment letters, maintain visitor logs, issue access cards, deal with incoming & outgoing post and calls, photocopy, scan and ensure that all information in the reception area for staff and public is clearly displayed and updated as appropriate.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care – our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
Job responsibilities
We believe the job description will give you a clear picture of the day to day duties and tasks. Please read this thoroughly and if you have any questions, please don't hesitate to contact us – we’ll be happy to help.
Person Specification
Qualifications
* BTEC Diploma/Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration
* Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Experience
* Data inputting experience.
* Experience of general office duties.
Knowledge
* Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
* Understanding of confidentiality and how to maintain this.
* Knowledge of office systems and processes.
* Knowledge of receiving visitors/telephone callers and taking accurate messages.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Tees Esk and Wear Valleys NHS Foundation Trust
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