About the role
To administer a Recruitment and Payroll customer support service to multi clients. Update and maintain employee payroll records to a high standard of accuracy and attention to detail. A point of contact for complex Recruitment and payroll queries, such as absence, overpayments, underpayments and salary increments Using knowledge and the ability to interpret various Terms and Condition across multi clients
To provide a range of high-quality payroll support, delivering excellent customer service by giving the customer the best possible experience. Providing accurate information and support in response to customers enquires according to agreed procedures, polices, practices and regulatory and legislative requirements.
To ensure an integrated approach to Payroll services through assisting with the implementation of new technologies, methodologies and processes which contribute to organisational effectiveness.
What will you be doing?
The workload revolves around the employee life cycle and the day to day workload will be processing the different aspects of this. From inputting new starters, variations or leavers to calculating and managing long term sickness.
You will be working in a fast paced environment and communicating with employees and colleagues across different councils.
About you
We are looking for somebody who is motivated with the ability to manage and prioritise your own workload in a fast paced environment. With the ability to build and maintain good working relationships with a wider range of colleagues, internal and external customers to deliver the service.
You must have Excellent IT skills with good knowledge of office applications with effective communication skills both verbally (face to face and by telephone) and in writing. Be able to influence and negotiate when advising and supporting customers particularly in relation to sensitive situations to achieve desired outcomes.
About us
At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
Hear more from our Chief Executive, Anna Earnshaw, about what its like to work at West Northants Council.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email for support.
West Northants Council, where careers thrive.
Our benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.