Role overview
The key role of a Coach Level 3 is to aid the management team in the day-to-day running of the store, upholding the core values of the business whilst remaining compliant with all relevant KPIs. As a level three coach and the first step into size? management, the focus will be placed on creating a positive working environment whilst ensuring the sales team consistently deliver a level of service that exceeds the demands and expectations our consumers.
Responsibilities
* Work alongside the store manager and assistant manager, to ensure the team delivers exceptional customer experiences.
* Key holder – assist in the opening and closing of the store and money handling.
* Deal with customer complaints and enquiries, providing the best possible outcome.
* Monitor the service of the sales team on a daily basis to ensure that targets are achieved, and where possible exceeded.
* Use business knowledge and reports to assist in product placement of key selling lines.
* Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and maximise profits.
* Uphold company standards and act as a mentor, leader and positive role model to others, building and maintaining strong relationships that work collaboratively towards the common business goals.
* Ensure daily briefs and all relevant Head Office communications are shared and understood by all members of your team.
* Implement and delegate tasks with close follow up, but lead by example with a hands-on approach.
* Provide assistance with the induction and training of new starters, alongside the training and development of all existing colleagues to meet the company’s expectations.
* Daily tasking requirements and replenishment systems, ensuring the sales floor is always replenished.
* Conduct your work in a safe and responsible manner.
* Continually engage with the visual team to develop merchandising skills, standards and commercial opportunities.
* Have an understanding of KPIs - Footfall, ATV, USP and Conversion and how to apply this to a store environment, using these figures to drive, and where possible, exceed targets.
Role objectives and KPI’s
* Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
* Drive sales and enhance store turnover through effective merchandising, stock replenishment and team motivation.
* Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
* Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
Skills and Experience
* The ideal candidate will have a keen interest in the size? brand and the products we specialise in.
* Confident in communicating with our variety of consumers and providing them with exceptional customer service at all times.
* Experience in a supervisory role is preferred but not essential as a full induction and training and development program will be provided.
* Ambition, resourcefulness and someone who is looking for opportunities to learn more.
* Strong work ethic, places importance on effective time management.
* Self-motivated, adaptable, resilient.
* Problem solving.
* Knowledge of Microsoft Office (Outlook, Word, Excel).
* Excellent communication skills.
* Experience in Visual Merchandising would be advantageous.
* Commercially driven.
* Flexible with working hours in order to meet business needs.
Benefits
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
* Access to digital health and well-being services through our benefits platform (TELUS Health).
* Health cash plans.
* Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
* Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
* Discounted Gym memberships at JD Gyms.
* Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to help influence positive change.
* Incremental Holiday Allowance.
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