At Hargreaves Lansdown our customer helpdesk provides support for 1200 users using Salesforce Service Cloud Platform with Omni Channel Routing and Amazon Connect for Voice. As our organisation continues to grow and evolve, we are looking for several Senior Salesforce Administrators to develop solutions and provide ongoing support to our Helpdesk Colleagues. What you will be doing You will be working as part of a Squad of 7, in an agile environment delivering scalable solutions across Sales, Service & Data Clouds. Your solutions will be AI lead where possible and provide Salesforce users with an easy to use and intuitive interface. You will govern access, development environments and releases (profiles, permission sets, sandboxes, DevOps) to keep the org secure, compliant and stable. Extend and fine-tune Einstein, AgentForce and Data Cloud pipelines to power AI-driven insights and automation Champion best practice and mentor the team, maintaining clear documentation and knowledge sharing. About you Deep expertise in Sales or Service Cloud, with solid exposure to Einstein/AI Capabilities. Proficient with Salesforce declarative tools (Flows) for automation where AI solutions are not currently possible. Comfortable authoring lightweight Apex when configuration alone won't suffice. You will do this with support from our Salesforce developer. Familiarity with Agile/Scrum methodologies. Hands-on with Einstein GPT, Prompt Builder / Prompt Studio is desirable. Practical knowledge of prompt engineering, retrieval-augmented generation (RAG) and grounding GenAI on CRM data is desirable. Strong problem-solving and analytical skills. Excellent communication and teamwork abilities are required to present your work internally and give confidence to other team members in your solutions. Experience working in an Enterprise level Salesforce team is required. (BA, Developers, Other Admins and QA resources). A full grasp of release management, change governance and DevOps-based deployment cycles is essential. Experience using JIRA and Gearset or other equivalent tools. Interview process The interview process for this role will be in two stages. The first stage will be a CV and technical run through. For successful candidates, the second stage will be a technical deep dive, scenario and competency based questions, face-to-face in our Bristol office. Working Schedule This role is based in our Bristol head office, BS1 5HL. This is a permanent full-time role, 37.5 hours per week, Monday to Friday. This will require you to be in Bristol once a week, with hybrid flexible working patterns considered. Please apply as soon as possible as we may close the vacancy before the end date. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 25 days* holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Sharesave scheme - have a real stake in HL's future Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance* Health care cash plans - including optical, dental, and outpatient care Help@hand - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year *dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.