Join us as a Pensions Team Leader within our Outsourcing line of business who would be based in our Redhill Office working hybrid.
As a Pensions Team Leader, you will be making a difference within our leading and fast-growing pension administration business. You will provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. This role gives you the opportunity to work, within one organisation, on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a vast variety of different projects, often at the forefront of the industry.
The Role
1. Manages and ensures client work is delivered in line with contractual service level agreements whilst adhering to WTW quality standards.
2. Allocates and monitors work throughout the day taking ownership and accountability of the team’s performance ensuring this is in line with service levels expected both in regard to output and work quality.
3. Acts as a point of escalation for complex work, complaints, and colleague concerns.
4. Coaches, mentors and drives colleague recruitment, training and development. This includes proactive management of colleague development, training and performance management as well as absence management where required.
5. Manages competency across the team to ensure sufficient knowledge and develops succession plans.
6. Conducts the interview processes for new and existing colleagues to assist with selection of new team members or promotions within the team.
7. Effectively communicates at an individual and team level to ensure any issues or concerns are proactively managed and addressed. This includes leading regular team meetings as well as regular 121 meetings with the team members to ensure their performance is proactively managed and they are supported in the achievement of their goals.
8. Encourages effective team working ensuring the team display the WTW values of Teamwork, Integrity, Respect and Excellence.
9. Applies working knowledge of pension legislation and regulations to day-to-day work and creates simple processes and guidance for the team to ensure a compliant service to members and clients.
10. Leads on complex project work within operational client meetings.
11. Drives best practice, finds opportunities for continuous improvements and right shoring across the team.
12. Finds, mitigates and/or escalates risks, implementing appropriate controls where required.
13. Ensures team adherence to WTW policies and procedures including completion of mandatory trainings, and compliance with data security.
14. Escalates and reports errors and complaints via the correct channels, finding risks and the root cause, and resolves cases quickly.