Job Title: CRM Specialist
Location: Remote (UK-Based)
Salary: £30,000 – £45,000
The Company
This growing CRM and retention marketing agency is redefining how brands connect with their audiences. Part of a wider marketing group, the agency partners with ambitious businesses across multiple industries to deliver data-led CRM strategies that drive measurable growth and customer loyalty.
If you’re looking to escape rigid approval chains and step into a role where your ideas have real impact, this is your chance. You’ll work directly with senior stakeholders, contribute strategically, and see your work make a tangible commercial difference.
Roles & Responsibilities
As a CRM Specialist, you’ll take ownership of multiple client accounts, delivering high-performing CRM campaigns and contributing to long-term retention strategies. From ideation to execution and optimisation, you’ll be involved in every stage of the process.
In this role, you will:
* Develop and deliver full-funnel CRM campaigns across email, automation, and retention channels.
* Write engaging, conversion-focused copy and design effective email templates.
* Build and optimise automation workflows using tools such as Klaviyo.
* Analyse campaign performance and present actionable insights to clients.
* Collaborate with clients on strategy, planning, and creative direction.
* Explore and implement additional channels like SMS and push notifications.
* Leverage AI tools to enhance creativity and efficiency.
Your Skills & Experience
* Proven experience creating and managing CRM/email campaigns that deliver results.
* Excellent written and verbal communication skills.
* Strong copywriting ability with an eye for design and conversion.
* Hands-on experience with CRM platforms (Klaviyo experience preferred).
* Strong organisational skills and ability to manage multiple projects.
* A proactive, curious mindset with an interest in AI tools and automation.
* Bonus: Experience with SMS, push notifications, or mobile CRM.
Company Benefits
* Fully remote working with flexible hours.
* Direct collaboration with the founder and senior leadership.
* Fast-track career growth with exposure to strategy and high-value clients.
* Learning and development support.
* Regular team socials and in-person meetups.
* Company pension scheme.
JOB ID: #3473197