16320 - HMCTS Operational Support Officer – Blackwood County Court
Employer: Ministry of Justice
Location: NP12 1NY
Pay: £25,582 per year
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 07/05/2026
About this job
Proud to serve. Proud to keep justice going. Our Support Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales.
Our roles support court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice.
We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of a team, you will contribute to the overall operational, performance, and service standard targets across your area of work.
You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, including members of the Judiciary and the legal profession.
You will be adaptable, able to multi‑task and effectively carry out a variety of duties, which will include:
* Preparing papers and files for court, tribunals, hearings and meetings.
* Creating and updating records on our in‑house computer system and data input.
* Ensuring courts reports accurately, interpreting accurately the information required on a court file.
* Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
* Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
* Communicating with the Public, the Judiciary, other Court and Tribunal Users, and Representatives of other Agencies and Organisations.
Your skills and experience
Friendly and approachable manner with excellent customer service skills.
Ability to multitask, whilst working in a fast‑paced environment.
Good written and verbal communication skills.
IT proficient with the ability to learn and adapt to different technologies and software packages.
Excellent organisational skills.
Standard full time working hours are 37 hours per week.
HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
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