Job Title: Assistant General Manager
Reports to: General Manager
Direct Reports: Fitness Personnel
Location: Crawley
Purpose
This position is responsible for oversight and supervision of the fitness facility in Kings Gym while on shift. Individuals holding this position must be able to solve on-the-job issues by utilising effective critical thinking and decision-making skills. This person is responsible for providing a clean, safe and welcoming environment for all members of the Kings Gym community. Lastly, this person is responsible for providing quality customer service by assisting members with their long-term fitness goals.
Duties and Responsibilities include, but are not limited to:
* Assist the Gym Manager in the day-to-day smooth running of Kings Gym fitness facilities
* Act as Duty Manager for the Gym, in the absence of the Gym Manager
* Line management of Kings Gym fitness personnel
* Responsibility for legal compliance including Health and Safety
* Responsible for targeting improvements in service delivery, KG Audit
* Record and monitor daily safety checks on all equipment (machine maintenance), report any hazards and ensure works are completed
* To ensure any potential hazards are reported to the Gym Manager
* To support with tours of the facilities and the "selling" of memberships
* Monitor deliveries, goods in and out, Biffa collections
* Dealing with complains, angry customers, club emails
* Great communication and leadership on our Slack Platforms
Members
* To deliver a customer service focused culture across the Kings Gym operation
* To listen to & communicate effectively with all our members
* To deliver services that are easy to access for all members
* To be competent and confident in the use of all equipment in the gym
* To offer and provide advice, motivation and support as required to all users.
* Carry out gym induction for Members and Guests to ensure safe and effective use of all equipment.
* Motivate and encourage Members to ensure repeat custom
* Making sure all members are following the Kings Gym Rules
Learning, Growth and Development
* To guide, train and motivate people, managing their performance and delivering a culture of development and performance.
* To work effectively with people, developing productive relationships with colleagues and stakeholders.
* To ensure that personal knowledge and skills are updated to ensure effectiveness in meeting work objectives.
General Duties:
In addition, all employees have the following general duties laid out in their job descriptions:
* Provide customer service though: interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating participants on how to use equipment, and answering questions.
* Ensure the fitness area remain clean and organised; organise loose weights, weight plates, and bars on the gym floor and communicate with members to keep the facility tidy. Disinfect and clean equipment and complete simple maintenance checks.
* Actively supervise the gym floor, completing regular floor checks.
* Maintain a clean and tidy workspace behind the counter.
* Act in a professional manner by upholding Kings Gym policy when involved in conflict management with members and staff.
* Perform opening/closing procedures of the fitness floor and cardio areas
* Attend mandatory meetings and team training sessions.
* Actively marketing and promoting current facilities and programs as per your manager’s request
* Maintain a standard of performance on daily tasks.
* Communicate clear and concise information as needed to members, emergency medical service personnel and police services where required.
* Adhere to all Kings Gym guidelines and any reasonable request from your line manager or the senior leadership team.
Your KPI’s
* Your KPI’s will be agreed and communicated by your line manager