Bar / Front of House Supervisor - Thames Ditton, Surrey Job Type: Part Time About Us: Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We offer a personalised approach to fitness and well -being, creating an environment where members and staff alike feel valued and inspired. Job Purpose: We re looking for a friendly and motivated Bar Supervisor to oversee the daily operations of Basil s Bar. You ll ensure a welcoming atmosphere, high service standards, and smooth bar operations while supporting and leading the team. Role and Responsibilities: Members: Build relationships with members, address their feedback, and ensure a personalised and friendly experience. Handle complaints and follow up with relevant manager Customer Service Maintain a welcoming and friendly atmosphere, handle queries, and ensure cleanliness and compliance. People: Team Leadership Train, support, and motivate staff to deliver outstanding service. Communication & Reporting Provide shift reports, update management, and liaise with event organisers. Conduct performance Management reviews with Bar Manager Operations: Health & Safety Compliance: Maintain high standards of health and safety, ensuring all policies are followed. Daily Operations Supervise bar service, ensuring efficiency and excellent customer experience. Act as the lead when the manager is absent. Closing & Events Oversee bar operations during events, manage closing duties, secure the premises, and follow all procedures. Stock & Inventory Monitor stock levels, restock as needed, and ensure vending machines are maintained. Compliance & Safety Ensure adherence to licensing laws, health & safety regulations, and company policies. Finance: Maintain excellent stock control Work with Bar Manager to maintain budgets and cost control Cultural / Values Commit to the company values and personality. Our Values: Authentic We are not-for-profit. We are inclusive, unpretentious and trustworthy Supportive We genuinely care - We are supportive of our community, members and eachother Welcoming Not just another corporate gym - We do things a little differently United Coming together on the journey Developing a unified and capable team committed to our vision Our Personality: Friendly Outgoing enthusiastically engages with both colleagues & members Motivated Positive Brings a can-do energy that brightens up those around them Proud Engaged Part of the team, driven to make a genuine contribution Be aware of the core business anchors of Colets and embed them into your department: Create the right environment Being a Great place to work Going Beyond Member Satisfaction Fuelling Surplus to Reinvest KPI s: Member NPS Score Stock Control Qualifications / Educational Requirements: First Aid and Defibrillator Customer Service Training Preferred Preferred Skills and Experience: Previous bar or hospitality experience, ideally in a supervisory role. A friendly and approachable attitude with great customer service skills. Strong leadership and team management abilities. Attention to detail, especially with stock control and health & safety. The ability to work evenings, weekends, and during events. Personal Qualities: Motivated, friendly, and approachable. Proud of delivering high-quality service. A can-do attitude with the ability to solve problems under pressure. Passionate about making a difference in a not-for-profit environment.