Job description
Housekeeping Floor Supervisor at 5* Hotel
*** Package from £30680 with salary and service***
Tucked away in the heart of historic St James’s, and just minutes from London’s iconic landmarks and vibrant West End, The Stafford London is the epitome of traditional British luxury. The Stafford London is home to the renowned American Bar, a London institution, and The Game Bird, a restaurant which celebrates contemporary British cooking.
When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a Company where the skills and knowledge you gain here will be recognised in the industry worldwide.
If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first class service skills then this may be the place for you.
The Role: Housekeeping Floor Supervisor
The Floor Supervisor will be responsible for maintaining guestrooms, working areas, and keeping the hotel premises in general in clean and tidy as well as coordinating the daily housekeeping operations.
The Floor Supervisor will also be responsible for supervising room attendants, housekeeping porters and linen room staff to deliver an excellent guest satisfaction and experience.
Floor Supervisor Duties:
· To ensure standards of cleanliness, hygiene and tidiness in all bedrooms /corridors/function rooms /public areas are maintained.
· Responsible for smooth operation of floors assigned.
· Supervise room attendants.
· Ensuring of upkeep of vacant rooms.
· Organise and facilitates the room making process.
· Resolving any guest problems or complaints when possible and ensure management are kept informed.
· Check and report any maintenance issue to ensure quality standards and guest satisfaction.
· Manage guest requests and communicating them to the relevant team members.
· Carry out lost and found procedure.
· To liaise with reception on a daily basis.
Skills, competencies, and qualities we admire:
· Ability to work on own initiative.
· Ability to work under pressure and resolve problems.
· Excellent attention to details.
· Ability to motivate a team.
· Good organisational skills.
· Good spoken and written English.
· Basic knowledge of Opera system.
· Eager to learn & open to training and development
· A positive attitude
· Hardworking
· Forward-thinking
· Ambitious
· Strives to deliver excellent service
· Great with people
· Team players
Experience:
Minimum of 2 years in a housekeeping role with at least 1 years in a supervisory position.
Why join the team at The Stafford London?
Here at The Stafford London we pride ourselves on delivering an exceptional guest experience, and we know that at the core of these experiences are the team members who make it happen. This is why we strongly believe in investing in our people.
· 50% discount off Food & Beverage
· Generous discounts in-house
· Complimentary dinner for 2 at The Game Bird upon completion of Probationary Period
· Free membership to Perkbox, offering tonnes of discounts on travel, food & drinks, gym memberships, insurance, health care schemes, cinema tickets and much more!
· Free meals on shift
· Ride to Work Scheme
· Interest Free Season Ticket Loan
· Pension Scheme
· Development & training opportunities
Reward & Recognition Programme with competitive & cash prizes
Job Types: Full-time, Contract