A rapidly expanding UK and International freight forward organisation is looking to add to their ocean export freight forwarding team and are looking to employ an Ocean Export Coordinator to be responsible for order management, dealing with customer enquiries, export documentation, bills of lading and work in close cooperation with our offices while servicing UK customers. ROLE: Ocean Export Coordinator
LOCATION: Redditch
BASIC SALARY: £28k to £35k, plus bonus
BENEFITS: Pension.
HOURS: Monday to Friday 09:45am to 5pm. ROLE: The main part of the job is to arrange export collections for our UK based customers with various task such as checking deliveries, instructing our customs department to issue customs documents, bills of lading + other administrational tasks. The job role includes but is not limited to, handling LCL, FCL shipments, entries, C of Os, liaising with shipping lines & co-loaders, hauliers & the wider customer base.
Timely and effective communication with Customers, partners and internal departments via e-mail/telephone. Updating / verifying the Order Management System with customer booking details. Liaise with Operations and overseas offices to ensure customer commitments are delivered upon. Effective monitoring to ensure deliveries are completed within the agreed timelines. Ensure that all Collection consignments are conforming to correct information. Pro-active problem solving with customers and colleagues when issues arise. Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner. Provide KPI and reports both externally and internally where required Resolve Credit Management Queries where necessary. EXPERIENCE REQUIRED: Must possess sea / ocean export experience, Bookings, quotes, exports entries and producing bills of lading. Looking for someone who is highly motivated with a good attention to detail.Looking for a candidate with a minimum of 2 x years experience.
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