A leading national law firm is seeking a Client Relationship Manager to join their UK team, based from one of their UK offices. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm’s client care programme, working closely with client facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific Business Development and marketing initiatives, to improve the overall client experience. The firm are open to candidates looking for part-time hours.
The Responsibilities
* Act as the account manager for a selected group of key client care accounts.
* Maintaining client service tools for each client liaising with the client service team.
* Take lead on calls identifying arising actions and seeing them through to completion.
* Identify opportunities to cross–sell across departments’ firm wide.
* Involvement in client listening activities, to gather feedback and ensure follow-up.
* Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
* Conduct quarterly financial analysis of key client accounts and advising fee earners.
* Monitor client investment for key accounts to ensure ROI.
* Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.
The Candidate
* Previous experience working within a legal / professional services environment.
* Proven client relationship / business development experience is required.
* Able to build relationships with fee earners across offices and with wider Marketing team.
Note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Legal Services and Law Practice
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