Posted: 4 May
The role
Job Description
Housing | Customer Services | Complaints | Immediate Start
We’re looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response.
Key Responsibilities
- Act as the main contact for tenants regarding property-related issues, repairs, and complaints.
- Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency.
- Assess and triage property complaints, ensuring accurate recording and appropriate escalation.
- Use Housing Management Systems to manage cases, update records, and track progress.
- Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions.
- Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed.
- Adhere to policies, service standards, and compliance requirements within the housing sector.
About YouWe’re looking for someone who brings:
- Essential housing sector experience (social housing, local authority, or housing association).
- Strong customer service background with the ability to handle complaints calmly and professionally.
- Excellent verbal and written communication skills.
- Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.).
- A warm, approachable manner with genuine empathy for tenants’ needs.
- Strong attention to detail and ability to maintain accurate records.
- Good problem-solving skills and the ability to work under pressure.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4775189
